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Hotel Front Desk / Guest Service Agent

Posted March 31, 2021

Residence Inn Cincinnati Airport
Erlanger, KY

About This Job

Key Areas of Responsibility for the Guest Service Agent include but not limited to:

  • Assist our guests efficiently, courteously and professionally in all front office related functions and to maintain the highest standards of guest service & hospitality.

  • Expected to have open availability 7 days a week.

  • Provide superb customer service at the highest possible level imaginable.

  • Process arrivals and departures in a most efficient manner.

  • Able to follow instructions on the first request.

  • Attention to detail is an absolute must.

  • Must have the ability to get along with others from diverse backgrounds and beliefs.

  • Booking Transportation for Hotel Guests.

  • Creating Reservations for incoming Guests.

  • Know all emergency and safety procedures for the hotel. Supportive Areas- Keep up-to-date all current information regarding your department, as well as other departments.

  • Attend all Department and General Meetings.

  • Never give out any guest or associate information.

  • Maintain the cleanliness of the front desk area, as well as the whole hotel in accordance to CDC regulations and company policies.


  • We require good communication, typing and computer skills.

  • Marriott FOSSE experience is a plus.

  • Will need to be organized, flexible and outgoing.

  • Must be able to handle multitasking.

  • Must possess great customer service

  • Must be available to work overnights (11p - 7a)

    Potential Benefits 

  • Health, Dental & Vision

  • STD, LTD, Voluntary Life

  • Bonus Program

  • 401k Retirement Plan

  • Paid Vacations, Holiday Pay and Personal Days

  • Jury Duty and Funeral Pay

  • Travel Discounts

  • And Much More!

    Local Candidates Preferred!

    EOE/Drug Free Workplace


About this Employer

Residence Inn Cincinnati Airport

2811 Circleport Drive
Erlanger, KY 41018-1082

(859) 282-7400

150 Room Extended Stay

Our Hotel

The Residence Inn by Marriott Cincinnati Airport is 1 mile from CVG Airport,10 minutes from downtown Cincinnati. Our hotel is within minutes of Amazon, Bosch, Wayfair, DHL, Perfetti, Coca Cola, Pepsi, Five Labs, Pomeroy, Carl Zeiss,St. Elizabeth Training Center, P&G, Citi, and Kroger, as well as conference centers including Receptions and Five Labs Conference Center. Perfect for the extended stay traveler looking for temporary housing, our spacious suites offer 50% more space than a typical hotel room and boast full size kitchens and separate spaces for living, dining and sleeping. Enjoy a complimentary hot breakfast buffet each morning and evening hospitality Monday-Wednesday with beer, wine and a lite entrée or appetizers. All guests enjoy complimentary Wi-Fi, weekday grocery shopping service and the ability to stay in routine with our on-site fitness center and outdoor pool. Ideal location when visiting area attractions such as: Ark & Creation Museums,Great Am. Ball Park, Bengals Stadium and much more.