Posted March 31, 2021Residence Inn Cincinnati Airport
Key Areas of Responsibility for the Guest Service Agent include but not limited to:
Assist our guests efficiently, courteously and professionally in all front office related functions and to maintain the highest standards of guest service & hospitality.
Expected to have open availability 7 days a week.
Provide superb customer service at the highest possible level imaginable.
Process arrivals and departures in a most efficient manner.
Able to follow instructions on the first request.
Attention to detail is an absolute must.
Must have the ability to get along with others from diverse backgrounds and beliefs.
Booking Transportation for Hotel Guests.
Creating Reservations for incoming Guests.
Know all emergency and safety procedures for the hotel. Supportive Areas- Keep up-to-date all current information regarding your department, as well as other departments.
Attend all Department and General Meetings.
Never give out any guest or associate information.
Maintain the cleanliness of the front desk area, as well as the whole hotel in accordance to CDC regulations and company policies.
We require good communication, typing and computer skills.
Marriott FOSSE experience is a plus.
Will need to be organized, flexible and outgoing.
Must be able to handle multitasking.
Must possess great customer service
Must be available to work overnights (11p - 7a)
Health, Dental & Vision
STD, LTD, Voluntary Life
401k Retirement Plan
Paid Vacations, Holiday Pay and Personal Days
Jury Duty and Funeral Pay
And Much More!
Local Candidates Preferred!
EOE/Drug Free Workplace
The Residence Inn by Marriott Cincinnati Airport is 1 mile from CVG Airport,10 minutes from downtown Cincinnati. Our hotel is within minutes of Amazon, Bosch, Wayfair, DHL, Perfetti, Coca Cola, Pepsi, Five Labs, Pomeroy, Carl Zeiss,St. Elizabeth Training Center, P&G, Citi, and Kroger, as well as conference centers including Receptions and Five Labs Conference Center. Perfect for the extended stay traveler looking for temporary housing, our spacious suites offer 50% more space than a typical hotel room and boast full size kitchens and separate spaces for living, dining and sleeping. Enjoy a complimentary hot breakfast buffet each morning and evening hospitality Monday-Wednesday with beer, wine and a lite entrée or appetizers. All guests enjoy complimentary Wi-Fi, weekday grocery shopping service and the ability to stay in routine with our on-site fitness center and outdoor pool. Ideal location when visiting area attractions such as: Ark & Creation Museums,Great Am. Ball Park, Bengals Stadium and much more.