Who this Job Will Job Appeal To

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

Workplace Safety in the era of COVID-19

Associate and guest safety continues to be our top priority.  We strictly follow social distancing guidelines.  Our staff are supplied with all necessary Personal Protective Equipment, our cleaning products and methods follow CDC guidelines, and we precisely adhere to all state orders.

The Ideal Candidate for this Position

As a hotel Operations Manager, you will be responsible for providing oversight and staff management, for all functions within the hotel Operations departments, including Front Office, Housekeeping, and Engineering/Maintenance. You will strive to continually improve guest and employee satisfaction, and to maximize the financial performance of the department, while ensuring that standards and procedures are consistently being followed.

Your specific duties in this role will include:

• Creating and nurturing a work environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
• Examining employee and guest satisfaction results, and developing game plans to attack need areas while expanding on areas of strength
• Publishing all guest satisfaction results in a timely fashion, including all guest satisfaction forms, comment cards. and guest letters
• Providing excellent customer service by being readily available to and approachable for all guests
• Addressing guest concerns in a proactive manner
• Ensuring that all team members meet or exceed all hospitality requirements
• Assisting in performing required annual Quality audit with GM
• Ensuring that a viable key control program is in place
• Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
• Interviewing candidates and assisting in making hiring decisions
• Ensuring that orientations for new team members are thorough and completed in a timely fashion

Job Requirements

We are looking for a hotel Operations Manager who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include:

• High school diploma or GED; Associate’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, a plus
• 4 years experience (2 years with an Associate’s degree) in the guest services, front desk, housekeeping, or related professional area
• Experience in implementing payroll and inventory cost controls
• Staff management experience, a plus
• You must be able to pass a thorough background check

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off including vacation days, personal days and holidays
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, accident, life and critical illness
• Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V