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Games/Floor Supervisor - Poker

Posted November 18, 2020

Maryland Live! Casino
Hanover, MD

About This Job


Function (Scope and Main Purpose of Job)

Responsible for the successful operation of the Poker Room, assuring integrity of the games, safeguarding company assets, and ensuring guests have a favorable gaming experience.

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

  • Review staffing levels to maintain operational effectiveness
  • Controlling cards and equipment
  • Responsible for the supervision and performance of  the poker dealers 
  • Development of staff, evaluating, hiring and training
  • Assists Poker Floor Supervisor/Greeter with monitoring with reviewing and managing the department’s promotions and tournaments
  • Review poker room activities and promotional status with Director of Poker
  • Assists Poker Floor Supervisor/Greeter with monitoring and adjusting performance to local competition
  • Excellent customer service
  • Ensure the safety and security of guests and employees
  • Other duties as assigned


Job Requirements (skills, knowledge, and abilities) 

  • Ability to analyze and interpret departmental needs and results
  • Ability to solve complex problems
  • Knowledgeable of specified games and gaming regulations
  • Ability to add monies and chips
  • Good public relations/guest service skills
  • Ability to perform assigned duties under frequent time pressure in an interruptive environment
  • Ability to accurately complete paperwork and forms
  • Complete, perform and understand basic mathematical functions
  • Knowledge of company policy and procedures, IRS Bank Secrecy Act and internal controls
  • Complete knowledge of all facilities available to guests on property. 
  • Always maintain a pleasant, friendly, and welcoming attitude with use of facial expressions and knowledge of all special events and promotional activities
  • Ability to maintain mental concentration for significant periods of time
  • Basic computer skills 
  • Management abilities demonstrated in managing the Poker Room operations
  • Maintain interpersonal working relationship among all personnel
  • Oral and written communication skills
  • Willingness to assume responsibility relative to the performance of the table games
  • Obtainment of departmental budget and goals
  • Effective managing of the staff
  • Accuracy in completing assigned duties, paperwork, and reports
  • Knowledge of state gaming laws and regulations 

Educational Requirements

  • One (1) to two (2) years’ experience as a poker dealer or poker floor supervisor with a four (4) year degree in related fields or equivalent work experience
  • Technical school education in dealing specified games
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Must be able to carry a tray.
  • High volume, 24, hour liquor and beverage service.
  • Loud, high-energy work environment.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Maryland.


About this Employer

Maryland Live! Casino

7002 Arundel Mills Circle
Hanover, MD 21076

(443) 842-7000

310 Room Hotel

Live! Hotels is a national luxury hotel owner and operator.  The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country.  This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue.  The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor. 

The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.  

Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels.  The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas.  The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.