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Slot Shift Manager

Posted November 19, 2020

Monarch Casino Resort Spa
Black Hawk, CO
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About This Job

Description

Responsibilities

  • Direct responsibility for all facets of operations on the slot floor, with all Slot Operation Attendants as direct reports.
  • Monitor and initiate all Slot Department Guest Service initiatives including jackpot response time, team member scorecards, introductions, and new guest sign-ups (with emails and phone numbers).  Actively seek new Guest Service initiatives to further elevate the performance of the slot team.
  • Handle guest disputes, machine malfunctions, and Team Member issues.  See each issue through to its conclusion.
  • Fulfill an operational role on the slot floor by participating in every aspect of Slot Operations including initiating/witnessing jackpots, signing up new guests, and promoting slot events.
  • Assist with processing and verifying the payout of Jackpots on gaming floor.
  • Must report all operational issue(s) to the Manager of Slot Operations.
  • Promote and maintain the highest integrity and promote the eight simple principles for great guest service.
  • He/She will make sure the Slot Department is operating efficiently and successfully in all areas.
  • He/She will make sure proper implementation of established policies and procedures pertaining to the Slot Floor.
  • Make sure cleanliness on the floor is a top priority on all shifts.
  • Review training process, plan and timelines with new Operation Attendants
  • Review all areas of responsibility and expectations.
  • Maintain operation of slot machines at all times with minimal downtime

Requirements

Qualifications

  • Minimum 2 years of experience working in a Casino environment.
  • Stay current with all Colorado Division of Gaming updates and changes
  • Stays up-to-date with all new slot machine hardware, software and technology.
  • Ability to utilize the slot computer system as well as strong proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
  • Thorough understanding of Title 31 to ensure adherence to and compliance with federal cash reporting requirements.
  • Strong communication skills both within the slot department and all other departments
  • Knowledge of the slot systems and ability to use all programs
  • Must be able to obtain and maintain a Colorado Support Gaming License.
  • Ability to read, analyze and interpret common scientific and technical journals, gaming documents and troubleshooting manuals.
  • Great knowledge of CDOG regulations and slot ICMP’s
  • Strong computer skills
  • Knowledge of basic math and ability to understand slot pay lines
  • Ability to communicate effectively with internal and external guests.

Cultural Best Fit Characteristics

  • Strong interpersonal skills
  • Guest Service:  Ensure outstanding guest service by responding promptly to guest needs and requests for service.  Require this from every Team Member within the department.   Deliver on commitments
  • Team Work:  Build team spirit through positive reinforcement and recognizing excellence in the workplace.  Focus on resolving conflict and not blaming.  Maintain confidentiality.  Share expertise with others.
  • Leadership:  Inspire and motivate others to perform well.  Continuously work to improve processes and service.
  • Professionalism:  Approaches others in a tactful manner.  React well under pressure.  Treat others with respect and dignity regardless of their status or position.  Accept responsibility for own actions
  • A passion for excellent service and the organization’s vision and show commitment to learning our Guest needs and wants. Show willingness to discover opportunities to exceed Guests expectations.
  • Develop and mentor slot department’s team members, providing support and motivation to all slot positions.
  • Make sure cleanliness on the floor in their assigned area and go beyond to ensure the overall cleanliness of the whole floor.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of Colorado.

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About this Employer

Monarch Casino Resort Spa

488 Main Street
Black Hawk, CO 80422

(303) 582-1000

About Us

Monarch Casino Black Hawk features hot, new Exclusive Premiere slots, exciting tables games, a sensational nightly Whole Maine Lobster, Crab and USDA Prime Rib buffet and Black Hawk’s friendliest team. With over 600 slots, video poker and action-packed table games, Monarch Casino Black Hawk offers great gaming, great benefits and great rewards. We have two floors of great gaming action!

Monarch Casino Black Hawk is conveniently located 45 minutes west of Denver in the historical mining town of Black Hawk. It is the first casino you see when you arrive from Denver on Highway 119. Valet and covered self-parking are available for your convenience. Monarch Casino – bet on fun!

Monarch Casino is a Monarch Casino & Resort, Inc. property. Visit us at Atlantis Casino Resort Spa in Reno, NV for more exciting gaming and resort options.

Careers

Monarch Casino Resort Spa Black Hawk is an exciting place to work. We bring together positive career minded team members who create memorable experiences for our guests. We work hard, we work fast, and we lock arms and sprint together as one to be the best at what we do.

If you have an unwavering passion for service, are hungry for growth, and are always aiming to be better, consider building your career with Monarch Casino Resort Spa Black Hawk. Join our team and build a career that you can be proud of.