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General Manager

Posted November 20, 2020

Doubletree by Hilton Shenzhen Longhua
Shenzhen, Guangdong, China
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About This Job

Description

A General Manager is responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.



What will I be doing?


As a General Manager, you are responsible for managing the Hotel Executive team and overall hotel targets to deliver an excellent Guest and Member experience. A General Manager will also be required to manage profitability and guest satisfaction measures. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Lead in all key property issues including capital projects, customer service, and refurbishment
  • Ensure all decisions are made in the best interest of the hotels and Hilton
  • Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
  • Provide effective leadership to hotel team members
  • Lead in all aspects of business planning
  • Comply with and exceed Hilton Brand Service Standards
  • Ensure costs are controlled and revenue opportunities are effectively sourced and delivered
  • Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
  • Hold regular briefings and communication meetings with the HOD team
  • Respond to audits to ensure continual improvement is achieved

Requirements

What are we looking for?


A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Experience as General Manager or Director of Operations within a similar quality hotel
  • Degree or diploma in Hotel Management or equivalent
  • Possesss strong commercial acumen, with experience in increasing profitability
  • Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
  • Excellent leadership skills
  • Exceptional communication skills
  • In-depth knowledge of the hotel/leisure/service sector

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • General Management experience in a similar quality hotel


What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!







EOE/AA/Disabled/Veterans

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About this Employer

Doubletree by Hilton Shenzhen Longhua

No.8 Donghuan 2nd Road
Longhua New District
Shenzhen, Guangdong 518131
China

+86-755-61888888

238 Room Hotel

doubletree3.hilton.com

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At A Glance

Welcome to DoubleTree by Hilton Hotel Shenzhen Longhua where our friendly team looks forward to welcoming you with a signature DoubleTree chocolate chip cookie at check-in. Located in the commercial center of Longhua District, the hotel is 35 kilometres / 22 miles from Shenzhen Bao‘an Airport. Situated near to Shenzhen North Train Station and the metro, this modern hotel offers convenient access to Guangdong (Canton), Hong Kong and the Mission Hills Golf Club.

All rooms feature an array of amenities, generous work surfaces, and the unrivaled Sweet Dreams® bed. Upgrade to an executive room with access to the Executive Lounge serving complimentary breakfast and refreshments. For extra comfort, stay in a spacious suite located on the higher floors of the hotel with panoramic views and upgraded amenities.

Refresh in the outdoor pool with three whirlpools, re-energize in the fitness center or stretch in the yoga room. Our OPEN restaurant serves breakfast, lunch and dinner, boasting live cooking stations. Savor Chinese delicacies in our signature Qing Ya restaurant or indulge in Japanese cuisine at IRORI. Our cozy Living Room serves aromatic coffee and afternoon tea.

This Shenzhen Longhua hotel has an elegant 738 sq. m. / 7,900 sq. ft. ballroom which hosts up to 400 people in a banquet setting and is perfect for wedding receptions. There are also six flexible meeting rooms and a business center with printing and copying capabilities.