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Reservations Supervisor

Posted April 19, 2021

PGA National Resort & Spa
Palm Beach Gardens, FL

About This Job

Essential Duties and Responsibilities: Include the following. Other reasonable duties may be assigned.

  • Promote team spirit and encourage excellence in telephone sales and service performance among all reservations staff. Works one-on-one with reservations agents to improve their sales techniques as well as insures an ongoing coaching, training and development of staff.
  • Embraces current NAVIS reservation sales system and process to ensure highest quality, sales conversion and measurable results for department (including regular feedback to employees, to also include accountability and drive for results).
  • Supervises the team’s reservation data entry, to also include monitoring the daily arrivals, group pickup reports, and ensures that cancellation and deposit policies are upheld.
  • Assist Reservations Manager with overseeing the Group Reservations processes and work flow.
  • Employee scheduling and payroll maintenance, with the ability to react to changes in phone volume while performing within the departmental budget.
  • Maintain employee discipline, conduct employee reviews, and ensure the travel consultants follow the policies and procedures within the hotel.
  • Assist loading and maintaining rates, packages and tracking codes in the Property Management system.
  • Assist with monitoring room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities.
  • Complete data entry required for monthly performance results.
  • Must be a good communicator and able to motivate staff in a somewhat cramped work environment. Ability to create good working relations between reservations sales staff and all hotel departments.
  • Requires self-initiative, “think outside the box” approach at times, analytical skills, proficiency in technical areas and customer relations.
  • Knowledgeable and proficient in the area of sales and sales techniques.    
  • Requires good time management, organizational skills and the ability to work well under pressure and manage multiple priorities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)


About this Employer

PGA National Resort & Spa

400 Avenue of the Champions
Palm Beach Gardens, FL 33418

(561) 627-2000

354 Room Resort

Our Resort

PGA National Resort & Spa has long been a place of legendary moments. Here at this Palm Beach destination, luxury is always the standard, golf is never considered just a game and together the two create an enviable lifestyle in a setting that embraces the best Florida has to offer. Anchored by five championship golf courses, and renowned throughout the world as Home to the PGA Tour’s Honda Classic and the legendary Bear Trap, PGA National also boasts a world-class destination spa, a private state-of-the- art sports & racquet club and an exclusive private membership club at the heart of this luxurious resort lifestyle community.

The moment you arrive you will feel what draws people to PGA National. Golf is at the heart of it all, combined with great food and friends, an enviable year-round climate that lends itself to an active lifestyle – all offered in warm and welcoming elegant contemporary surroundings.