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Front Desk Agent

Posted February 21, 2021

DoubleTree by Hilton Hotel Los Angeles – Commerce
Commerce, CA
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About This Job

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

 

Benefits

  • Health, Dental and Vision Insurances
  • Supplemental Life Insurances
  • Disability Insurance
  • Identity Theft Protection
  • 401(k) Plan
  • AMAZING HOTEL DISCOUNTS!
  • AND MORE!


 

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About this Employer

DoubleTree by Hilton Hotel Los Angeles – Commerce

5757 Telegraph Road
Commerce, CA 90040

(323) 887-8100

201 Room Hotel

doubletree3.hilton.com

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At A Glance

Welcome to the DoubleTree by Hilton Hotel Los Angeles – Commerce, located 10 minutes from downtown Los Angeles and conveniently situated between Disneyland® and Universal Studios®. Travelers will discover easy access to Citadel Outlets, Commerce Casino and the entertainment venues at LA Live. 

Guests can relax in a stylish guest room or suite furnished with an HDTV, signature bedding, a large work desk and internet access. Then have a meal at Terra Nova Restaurant and Lounge, open daily for breakfast, lunch and dinner or lounge in our courtyard.

  • 10 minutes from downtown Los Angeles and convenient to major freeways
  • Centrally located between Disneyland® and Universal Studios®
  • Outdoor heated pool, whirlpool and 24-hour fitness center
  • All-day dining at TerraNova Restaurant & Bar
  • Nearly 6,000 sq. ft. of event space, including a ballroom