POSITION SUMMARY: The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.  

The Room Attendant cleans and supplies guest rooms and related areas in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Receive room assignments, priority room requests.

•Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures and brand standards. 

•Appropriate and proper use of cleaning equipment and supplies.   

•Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.  

•Prompt turn in to housekeeping management of all articles left in guest rooms after checkout for entry into Lost and Found.  

• Practice safe work habits and comply with sanitary, safety, security and emergency procedures. 

•Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.

•Any other tasks / duties as requested by management.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience: High school education or related experience.  Familiarity with hospitality industry practices preferred. 

Skills and Abilities: Ability to understand and provide friendly guest service.  Ability to understand and comply with proper cleaning techniques, procedures and brand standards.    Ability to operate a vacuum, mop and properly use cleaning equipment and supplies.  Ability to timely complete assigned rooms, organize housekeeping cart, identify and investigate issues and resolve basic matters.  Ability to follow an appropriate course of action based on policies and procedures.  Ability to operate a clock radio, lamp, coffee maker, phone, TV and other guest room equipment.  Attention to details with good organizational and efficient time management skills. 

Working Conditions & Physical Effort: Physical work is a primary part of job.  Work is normally performed in an interior hotel environment with cleaning supplies, equipment and machines.  The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises.  The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.  Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs.  While performing job duties, the associate is required to speak, listen and write.  The job requires close vision with or without corrective lenses. Must be flexible in the mornings and evenings.