Posted December 25, 2020Residence Inn Milwaukee Brookfield
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel.You will also play a main role in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Shifts include 7-3pm and 3-11pm
Specifically, you would be responsible for performing the following tasks to the highest standards:
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of the utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Wage may vary based on experience.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
The Residence Inn Milwaukee Brookfield is nestled back in a quiet resort-style setting with breathtaking views of the executive golf course that surrounds our property. The hotel is designed as an experience where you can truly live your life on the road. Located off I-94 & Moorland Road minutes away from downtown Milwaukee - our Waukesha County extended stay hotel sits in the region’s 2nd largest county and one of the primary economic engines in the state. The strip of Bluemound Road in Brookfield is bustling with a multitude of shopping, dining and entertainment - anchored by the ever expanding Brookfield Square on the east, The Corners on the west and The Corridor in the middle – all mere moments from our hotel. We're also only one mile from the new Brookfield Conference Center. Set a pace that suits you at Residence Inn by Marriott®.