Search 8,541 current hospitality jobs

Room Service - Order Taker

Posted January 6, 2021

Waldorf Astoria Dubai International Financial Centre
Dubai, Financial Centre, United Arab Emirates
Apply

About This Job

Description

A Room Service - Order Taker for the Waldorf Astoria Dubai International Financial Centre is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.



What will I be doing?

 

As a Room Service - Order Taker for the Waldorf Astoria Dubai International Financial Centre, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Room Service - Order Taker will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:


  • Responsible to answer the phone within three rings.

  • Take orders for guests over the phone.

  • Up-selling of additional food or beverage items. 

  • Give the approximate time of delivery for the order.

  • Knowledge of food and beverage menu.

  • Attend all designated staff meetings and training sessions.

Requirements

What are we looking for?

 

A Room Service - Order Taker for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should posses the following skills and characteristics:


  • Previous experience in a similar role. 

  • Positive attitude.

  • Very good communication skills.

  • Committed to delivering high levels of customer service.

  • Excellent knowledge of telephone ettiquette. 

  • Excellent grooming standards.

  • Flexibility to respond to a range of different work situations.

  • Ability to work on your own or in teams.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:


  • Experience working in the Food and Beverage department in the hotel industry.

  • Experience working in a luxury environment. 



What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

 

 


EOE/AA/Disabled/Veterans

Apply

About this Employer

Waldorf Astoria Dubai International Financial Centre


Dubai, Financial Centre
United Arab Emirates

247 Room Hotel

Follow us:

Managed By

Opening Soon!

Hilton Worldwide has announced it is to open a Waldorf Astoria hotel in the Dubai International Financial Centre (DIFC).

A management agreement has been signed with Ward Holdings for the property, which is expected to start welcoming guests in Autumn 2017.

Waldorf Astoria Dubai International Financial Centre will feature 247 guest rooms, as well as a range of upscale dining options, spa and wellness facilities.