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Asst. Executive Housekeeper

Posted January 1, 2021

Hampton Inn & Suites Murfreesboro
Murfreesboro, TN
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About This Job

What you will be doing:

The Assistant Executive Housekeeper works under the direction of the Executive Housekeeper and is responsible for the overall guest services and cleanliness of the hotel and rooms, to include supervision and training of housekeeping staff. He or she may also provide assistance in all areas of the hotel, including laundry, front desk, maintenance and food and beverage as necessary.

The Assistant Executive Housekeeper is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. 

Job Requirements:

  • Responsible for the appropriate scheduling of the housekeeping staff
  • Acting in the capacity of Executive Housekeeper in their absence
  • Clean rooms and public areas when needed
  • Assist in laundry when needed
  • Reviewing all housekeeping reports and ensuring that any and all issues are addressed and documenting that information
  • Living the guest service philosophy of the customer is always first
  • Responsible for holding housekeeping meetings and ensuring that the employees are kept informed
  • Training of the housekeeping staff on all brand standards 
  • Establishing consistent operating procedures
  • Responsible for the SALT scores, review the scores with the staff, site areas for improvement
  • Ensure that the staff is in proper uniform including name tags and uniforms in good condition
  • Review time cards each week for the housekeeping staff
  • Handle guest complaints and special requests, motivates staff and establishes a productive and positive work environment
  • Assistance in the food and beverage operation as needed
  • Responds promptly to any guests inquiries or complaints (if reasonable) by either doing it himself/herself or delegating a coworker
  • Offers alternate solution if guest demand cannot be met
  • Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger; demonstrates a commitment to servicing the guest
  • Takes initiative to speak to a guest
  • Acknowledges every guest with eye contact, nod, & greeting
  • Covers other areas of the hotel as needed
  • Arrives to work on time; gives advance notice when absence is anticipated
  • Is honest with all employees & guests
  • Helps other employees when needed
  • Other duties as deemed necessary by Upper Management

compensation: DOE

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About this Employer

Hampton Inn & Suites Murfreesboro

325 North Thompson Lane
Murfreesboro, TN 37129

(615) 890-2424

101 Room Hotel

hamptoninn3.hilton.com

At A Glance

Just off Interstate 24 and only 25 minutes from Nashville, TN, this hotel in Murfreesboro, TN is the perfect place to stay to make the most of your time in the area With Middle Tennessee State University, exciting shopping, and exquisite dining just moments away, you’ll discover why we’re the best choice available. Our Murfreesboro hotel is within easy reach of some of Tennessee’s best known attractions including the Grand Ole Opry, the Country Music Hall of Fame and the Jack Daniels distillery. Whatever brings you here, we can’t wait to have you come and stay with us.

With Hampton’s free hot breakfast, served daily, mornings are hassle free at our Murfreesboro hotel. If you’re short on time, you can grab a Hampton On the Run® Breakfast Bag, available Monday to Friday, to eat on the road. Stay active with a workout in the fitness room or make a splash in the heated outdoor pool. Four unique and flexible function areas make this hotel the perfect Murfreesboro meeting venue for your business or social event. Let our award winning team of professionals help make sure everything runs smoothly.