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Posted July 17, 2021

Winstar World Casino Hotel
Thackerville, OK
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About This Job


Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.



  • Daily check to ensure keys, units are ready for check in
  • Daily bag pulls, luggage pick up and drop off, guest pick up and drop off
  • Ensure all luggage is correctly labeled and stored
  • Ensure bellman room is kept clean, tidy and organized at all times
  • Assist shuttle drivers with guest and luggage pick up and drop off
  • Unit, key, locker, and telephone checks when requested
  • Assist housekeeping staff with common area cleaning and laundry
  • Clean and maintain lobby, entrance doors and bell trolleys including snow removal
  • General Office errands
  • Assist guests with general questions and enquiries
  • Assist Front Desk during periods
  • Check all telephones are hooked up and numbers are correct
  • Assist in cleaning of hotel for opening
  • Develop a good understanding of layout and be able to give directions to all areas in Hotel including pool.
  • Be able to supply the guest with all information that they need to be able to enjoy their stay.
  • Any other reasonable request as made by Front Desk Supervisor, Duty
  • Manager and Reservations Manager
  • Ensures complete guest satisfaction.
  • Answering Guest inquiries i.e. directions.
  • Recommending local area restaurants, points of interest, or needs for transportation.
  • Handling guest needs.
  • Maintaining cleanliness of front desk, lobby and back office.
  • Ensures that Quality Standards and Service are maintained for Property, Product, and People.
  • Must be able to work all shifts or varying schedules to support business needs.
  • Ensures Security for the hotel’s customers, employees, and property assets.
  • Supports established policies and procedures for WinStar World Hotel and the hotel’s brand.
  • Maintain clean and tidy appearance
  • Maintain clean and tidy work area
  • Assist in Front Desk daily clean up
  • Any other reasonable requests as made by the General Manager, Duty Manager, Reservations Supervisor, Reservations Manager and Housekeeping Supervisor.
  • Responsible for performing “other duties” as assigned by management.



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About this Employer

Winstar World Casino Hotel

21444 World Way
Thackerville, OK 73459

(580) 276-3146

1,399 Room Hotel

Managed By

WinStar World Casino Hotel - Luxury at Its Best

When you walk into the WinStar World Casino Hotel from the casino gaming floor, you enter a new and exciting destination. With attractive guest rooms and deluxe suites, choose from 1399 rooms that fit your taste and comfort. Inside you’ll find sensational amenities and state-of-the-art facilities.  The hotel offers all of the luxuries of home, plus some extras like complimentary turn-down service upon request.  You will find several wonderful amenities:  Terrace View Café offering an array of delicious selections 24 hours a day, Rotunda Bar and Pool Bar serving cocktails and light food.  Enjoy some shopping at one of our two gift shops.  Enjoy our state of the art physical fitness room and then relax by your choice of resort-style two pools. 

Winston Hospitality

Winston Hospitality is a creative, energetic and passionate company, dedicated to the highest standard of service and quality in the hospitality industry.  Winston Hospitality has built a reputation in the industry for developing and operating hotels with an emphasis on quality and a focus on long-term financial success. 

Winston Hospitality offers many hospitality services, including management, development, rehabilitation, repositioning, and hotel ownership.  Our senior management team brings years of experience and a wealth of knowledge to each of these areas and is strongly committed to ensuring the satisfaction of our guests and of our partners.