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Special Events Coordinator

Posted December 30, 2020

Fantasy Springs Resort Casino
Indio, CA

About This Job


Responsible for providing excellent guest service and support on the casino floor during Promotions and Special Events. Performs all duties in accordance with regulatory, departmental and company policies and procedures.Essential Duties and Responsibilities Include:

  • Ensure a maximum level of guest services and satisfaction is achieved and maintained.
  • Interact with guests, establishes rapport and answers general questions during the promotion and special event.
  • Maintain a working knowledge of all Promotions and Special Events in order to effectively explain to guests.
  • Participate in the preparation and execution of all Promotions and Special Events including tournaments, drawings and parties.
  • Make announcements using a microphone as they pertain to the Promotion.
  • Work within a team to ensure that all items needed to carry out the Promotions and Special Events be in the appropriate place in a timely manner including necessary supplies and decorations.
  • Ensure collateral material for Promotions and Special Events are displayed prior to and recovered at conclusion.
  • Provide new ideas for on-going Promotions and Special Events.
  • Prepare correspondence and reports using Microsoft Word, Excel and Outlook.
  • Act in a professional and courteous manner and exhibit a positive, outgoing personality.
  • Any other duty deemed necessary by Marketing Management.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.


  • Must be 21 years of age or older.
  • High School Diploma or GED/equivalent.
  • At least one year of Special Events or Promotions experience.
  • Strong knowledge of casino functions.
  • Must be organized and detail oriented.
  • Excellent verbal, written communication and customer service skills.
  • Proficient with basic computer skills and systems which include MS Office Suite
  • Must be willing to work a flexible schedule including nights, weekends and holidays.
  • Must be able to work independently but has the ability to work cohesively with other departments.
  • Must present a professional, well-groomed appearance.
  • Ability to maintain composure, think clearly, and perform well under pressure in a fast-paced work environment.
  • Able to respond to visual and auditory cues.
  • Able to move quickly around entire property and stand for long periods of time.
  • Treat all guests and co-workers with respect, honesty and courtesy.
  • Able to lift and/or carry objects weighing up to 25 pounds.

Work Environment:

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

Fantasy Springs Resort Casino

84-245 Indio Springs Parkway
Indio, CA 92203

Telephone (760) 238-5623
Reservations (760) 342-5000

About the company

Fantasy Springs Resort Casino is located on the reservation of the Cabazon Band of Mission Indians in southern California near the city of Indio, 22 miles east of Palm Springs and approximately 130 miles northeast of Los Angeles.

Guests can enjoy live entertainment from concerts to boxing in the Special Events Center and relax on the Eagle Falls Golf Course, which is open for public play.

Property Description


  • 100,000-square foot casino floor
  • 2,000 of players' favorite slot and video poker machines
  • 40 table games including Blackjack, California Craps, Pai Gow and more
  • Triple Crown Room Off Track Betting Facility
  • Bingo Palace 600 seat bingo facility open every day
  • Fantasy Rewards players club offering perks and complementaries with play


  • 250-luxurious guest rooms and suites
  • High Speed Internet
  • 24-hour Room Service
  • Flat Screen LED televisions
  • 300-thread count linens and feather down comforters
  • Complimentary Valet Parking
  • Complimentary Nautilus Fitness Center
  • 103-foot Swimming Pool, Jacuzzi, Sundeck and Cabanas


  • Seven delectable dining choices including the Bistro (fine dining featuring seafood, succulent steaks, plus sushi bar), Joy Asian restaurant (open September 2010), POM (contemporary American cafe), Lique Ice Cream Parlor, Fresh Grill Buffet, The Pizza Kitchen and Starbucks Cafe
  • 12th Floor Wine Bar & Cocktail Lounge open every day at 5pm and features live jazz musicians on Fridays and Saturdays
  • Rock Yard Outdoor Concert Stage open for the 2010 season through November
  • Springs Bar watch your favorite sporting events and sip your favorite beverage at this center casino bar
  • Lit Comfortable ultra lounge on the casino floor perfect for meeting friends, enjoying a handcrafted cocktail, watching the game on giant LCD screens or taking in live music on weekends

Golf, Entertainment & Activities:

  • Championship golf at Fantasy Springs' Eagle Falls Golf Course 18-hole, Clive Clark designed. Opened in 2007. Voted one of the “Best Courses You Can Play” by Golfweek magazine
  • Top-name concerts and entertainment in the 3,500-seat Special Events Center
  • Bowling at Fantasy Lanes, featuring 24-state-of-the-art lanes, laser bowling & sports bar