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Relief Night Auditor

Posted January 13, 2021

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton
Pigeon Forge, TN
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About This Job

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals!

Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills.

 You must be trustworthy as you are the Manager on Duty from 11pm to 7am two shifts per week. You will also cover three other desk shifts per week. 

Job Description

This position is responsible for providing superior customer service at all times. You will assist guests with check-in/check-out, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc., as well as handling the daily accounting functions for the hotel and closing out the financial day.

Job Requirements

  • Must be an outgoing, positive, friendly person.
  • Must be able to work the over-night shift without restrictions.
  • Part-Time and Full-Time available.
  • Previous customer service experience preferred.
  • Previous hotel experience a plus, but not required.
  • Previous third shift experience a must.
  • You must be able to pass a thorough background check as well as be drug free.

compensation: Negotiable

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About this Employer

Black Fox Lodge Pigeon Forge, Tapestry Collection by Hilton

3171 Parkway
Pigeon Forge, TN 37863

(865) 774-4000

Our Hotel

Settle into the Black Fox Lodge, nestled in the heart of Pigeon Forge the “Gateway to the Smoky Mountains”. With mountain or river views, and our outdoor resort type pool and a fire pit, you can slow the pace right down or get into the action of eastern Tennessee with attractions like Dollywood and The LeConte Center nearby.  Hop on and off the Fun Time Trolley to see all the destinations along the five-mile parkway.

Greet the great outdoors with fishing, horseback riding and hiking trails with views of mist-covered mountains or make yourself at home in your guest room with free Wi-Fi and modern lodge-themed decor. Upgrade to a suite for more space and a balcony with river or mountain views.

The Fox Den Restaurant & Bar, our onsite restaurant, specializes in brick-oven pizzas and hand-made burgers, and offers a relaxing atmosphere with food done right – and it’s all enhanced by local brews and craft cocktails.

With approximately 5,000 square feet of meeting space, you can choose elegant venues for every size of event, exceptional catering and personalized service.