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Front Office Supervisor

Posted January 7, 2021

Homewood Suites by Hilton Ithaca
Ithaca, NY
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About This Job

Who this Job Will Job Appeal To

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

Workplace Safety in the era of COVID-19

Associate and guest safety continues to be our top priority.  We strictly follow social distancing guidelines.  Our staff are supplied with all necessary Personal Protective Equipment, our cleaning products and methods follow CDC guidelines, and we precisely adhere to all state orders.

The Ideal Candidate for this Position

The right candidate will be detail oriented with excellent organizational skills, have the ability to make quick decisions, and problem solve to achieve guest satisfaction while ensuring compliance with policy and financial standards.

What You Will Be Doing

The Front Office Supervisor is responsible for overseeing the Front Office by effectively leading and motivating associates, maintain departmental training/development and strict adherence to all Hilton and Waterford Hotel Group guest service standards. This is not a Monday through Friday job, in fact, it requires a flexible schedule that includes weekends, holidays and nights, but it is for you if you love people and have the right attitude!

Job Requirements

  • Ideal candidate must have at least 2-3 years hotel front desk experience
  • Detail oriented with emphasis on continuous process improvement
  • Ability to work independently within a framework
  • You must be able to pass a thorough background check as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off including vacation days, personal days and holidays
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, accident, life and critical illness
  • Life enrichment benefits including educational assistance, hotel discounts, travel assistance, and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

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About this Employer

Homewood Suites by Hilton Ithaca

36 Cinema Drive
Ithaca, NY 14850

(607) 266-0000

91 Room Extended Stay

www.hilton.com

Our Hotel

This all-suite hotel is located in the heart of the beautiful Finger Lakes Region and provides a complimentary shuttle service to the Tompkins Country Regional Airport, Ithaca College, and Cornell University. Our Ithaca, NY hotel is near a variety of prominent local businesses and popular attractions, including Buttermilk Falls State Park, Cayuga Lake, Taughannock Falls State Park, and Pyramid Mall.

Whether you're here for a short break or an extended visit, we offer thoughtful amenities to help you feel at home. Unwind in a spacious one- or two-bedroom suite with ample room for relaxation, entertaining or working. Prepare a home-cooked meal in a fully equipped kitchen featuring a two-burner stove and refrigerator. While in Ithaca, stay in touch with family and friends with complimentary WiFi access. Entertain in the separate living area and relax in the bedroom on a comfortable king- or queen-sized bed.

Start your day with a full hot breakfast and enjoy complimentary evening drinks and a light meal. Our hotel enables you to stay active in the fitness center and pool or on the basketball and tennis courts. Feel free to utilize our business center, offering complimentary printing and modern amenities. Host your next business or social event in our versatile meeting space, accommodating up to 50 of your guests.