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Guest Attendant

Posted January 20, 2021

WoodSpring Suites Allentown
Allentown, PA
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About This Job

Woodspring Suites Guest Attendant / Front Desk- Part Time, Allentown

Location:

5518 Oakview Dr

Allentown, PA, 18104

United States

Employee Type:

Part Time Non Exempt


Description

Positive. Professional. Problem-solver.

This is a highly visible, part-time customer service role at Woodspring Suites. More often than not, you will be the face of the property and the first point of contact for our guests. Responsible for office operations in the absence of the General Manager and Assistant General Manager, you will successfully assure front office operations exceed standards.

Performance based culture. We offer equal opportunity and advancement based on merit - operating with a small efficient team of hospitality professionals.

Compensation: Hourly, dependent on experience.

Work today, get paid today! We have partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.


Essential Functions:

  • Part time schedule 25-27 hours per week (days vary by location and staffing need).
  • Oversee the daily operations of the property in the absence of the Managers, including; reservations, renewals, check-outs, and check-ins.
  • Review and approve transmittals and other front office paperwork and reports.
  • Ensure team member attitude of attentiveness and anticipation of guest needs.
  • Give tours to potential guests and be able to ask for and close the sale.
  • Ensure proper delivery of guest's special requests (i.e. linen request for sofa sleeper).
  • Inspect studios for cleanliness and proper preventative maintenance.
  • Ensure the security needs of the property and guests are met.
  • Respond to requests from immediate supervisor and follow up with immediate supervisor.
  • Assist the Property Attendant in housekeeping with the day's needs.
  • Wash, dry and fold laundry as needed.
  • Administration of keys.
  • Know property emergency procedures.
  • Manage inventory and assist with budget control.
  • Ensure proper uniform standards are followed throughout departments.
  • Familiarize yourself with area attractions and services to accommodate guest's needs.
  • Suggest/Sell services and amenities to accommodate guest's needs.
  • Review studio inventory and work within guidelines.
  • Assist in maintaining accounts.
  • Make outgoing marketing calls and other various marketing activities as requested.



Qualifications:

  • One-year experience in customer service; hotel operations preferred
  • Knowledge of lodging point of sale systems
  • Excellent communication skills needed to make outbound telephone sales call
  • Bi-lingual preferred; must speak English
  • Excellent oral, organization and written communication skills
  • Have reliable transportation
  • Self-starter able to prioritize multiple projects and meet deadlines under pressure
  • Strong organizational time management skills and problem solving skills
  • Proactive and aggressive in solving problems



Physical:

  • Repetitive stair-climbing
  • Kneeling and/or squatting
  • Climbing ladders
  • Lifting 20 lbs over head
  • Pushing and pulling 20 lbs
  • Standing for prolonged periods
Hotel Management and Consulting, Inc., reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.
Equal employment opportunities (EEO) to all employees and applicants are provided without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
Any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status is strictly prohibited. Improper interference with the ability of employees to perform their expected job duties is not tolerated. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.We are a Drug Free workplace.
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About this Employer

WoodSpring Suites Allentown

5518 Oakview Drive
Allentown, PA 18104

(484) 664-1810

120 Room Extended Stay

www.woodspring.com

At This Location

West of downtown Allentown and located near the intersection of Interstate 78 and Lehigh Valley Thruway, WoodSpring Suites Allentown is a unique extended stay hotel experience. Weekly, extended-stay, and nightly guests traveling for work or visiting for personal reasons, or even relocating to/in the Allentown area can choose from three suite styles all with great kitchens in the room.

WoodSpring Suites Allentown offers convenient access to many of the popular local attractions and destinations, including:

  • Lehigh University and Cedar Crest College
  • Nestle Distribution / Nestle Way / Kraft Foods / Amazon
  • Dorey Park & Wildwater Kingdom
  • Lehigh Valley Hospital
  • Lehigh Valley International Airport ( ABE Airport)
  • Liberty Bell Museum and America on Wheels Museum

At Every Location

Say hello to WoodSpring Hotels, an extended stay hotel company with two great brands: WoodSpring Suites and Value Place. Explore our more than 210 extended stay hotels across the nation where you’ll find a warm, welcoming environment, friendly staff, super clean, comfortable accommodations and well-designed kitchens in every room.