At Joie de Vivre, a Hyatt brand, we believe our guests select us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. As a member of the properties Executive Committee, the Director of Guest Experience is a highly visible role with exposure to Senior and Corporate leadership.

The Director of Rooms oversees hotel services including Front Desk operations, Housekeeping,  and Guest Services. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts.  Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.

Duties include:

• Experience supervising all Rooms Departments
• Responsible for short and long term planning and the management of the Rooms operations in the front and back of the house.
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

• Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
• Experience developing standards and operating procedures.

• Participate in MOD program
• Coach and counsel employees to reflect Hyatt service standards and procedures
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

Front Office Responsibilities:

• Maintain guest room inventory
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Insures proper staffing levels for customer service goals

Housekeeping Responsibilities:

• Solid understanding of housekeeping and laundry supplies and pars
•  Teach employees importance of, and how to greet guests and courteously solve guest requests
•  See that inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
• Work closely with all other Departments
• Inspect some rooms daily
•  Experience purchasing linens and housekeeping supplies
•  Current on latest housekeeping and laundry technology
•  Work closely with vendors to assure proper pricing, delivery, and maintenance
• Ensure OSHA and ADA policies are adhered to
•  Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful