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Lodge Front Desk Agent

Posted January 6, 2021

Cliff Castle Casino-Hotel
Camp Verde, AZ

About This Job


Responsible for the successful overall activities related to the Front Desk of the Hotel ensuring smooth and efficient operations.

Duties and Responsibilities

Specific areas of responsibility included, but not limited to:

  • Assist Guests with the check-in/out process at the Hotel in an efficient, courteous manner.
  • Respond to Guest requests, complaints, or inquiries promptly and courteously.
  • Maintain working knowledge of the property as well as special events in order to advise Guests whenever possible.
  • Ensure that the check-in/out process is handled in accordance with company policy.
  • Manage the messaging, switchboard, and reservation function.
  • Ability to start projects and follow through unsupervised.
  • Keep the Front Desk Supervisor aware of pertinent information.
  • Have thorough knowledge of hotel occupancy and inventory.
  • Maintain a professional positive demeanor in stressful situations remaining polite to the Guests at all times.
  • Perform other duties as assigned.

Mandatory Requirements

  • High School Diploma or GED required.
  • Possess effective communication and organizational skills.
  • Able to obtain an applicable department license.
  • Prefer one (1) year prior hotel experience, preferably in Front Desk Operations.
  • Requires excellent attendance.
  • Must be able to type efficiently.
  • Must at least have three (3) months previous experience with switchboard system.
  • Must be able to work all shifts including weekends, holidays, evenings, and special events.
  • Must have employment eligibility in the U.S.
  • Must attend State, Federal, Tribal, Casino and Department mandatory training's and pass any applicable testing.

About this Employer

Cliff Castle Casino-Hotel

555 Middle Verde Road
Camp Verde, AZ 86322

(928) 567-7928

About Us


Conveniently located an hour north of Phoenix and just 20 minutes south of Sedona lies Cliff Castle Casino, voted Arizona’s Number 1 Casino a straight NINETEEN years in a row.*

We are located along I-17 in Camp Verde, in Arizona’s Wine Country, and within easy reach of Sedona, Prescott and Jerome. With all your favorite slot machines and live table games, you will feel right at home. That’s something you may not find at other casinos. But you will find it at Cliff Castle Casino.

We have many fun options for the entire family, including a 20-lane bowling center, arcade, gift shop, live entertainment, and a Kids Quest supervised child care center. We offer an array of dining choices, such as Mountain Springs Buffet, Johnny Rockets and Storytellers Gourmet Steakhouse. Our Hotel is the perfect hub for your weekend getaway or extended vacation. And development of a second hotel is underway. The new hotel will feature 122 luxury suites, king rooms, double-queen rooms, a pool, multi-purpose event center, coffee shop, retail outlet and 300 space parking garage.

We are just a short drive from ancient Native American ruins, trout fishing, golf courses, wineries, and countless other popular activities and destinations. Let us show you why we are The Perfect Place to Play.



Looking for a job that’s exciting, fun, has great benefits and room for advancement? Well, you’ve come to the right place. Cliff Castle Casino Hotel is always looking for energetic people to help us keep our ranking as the best casino in Arizona.

Here you’ll find a variety of career options. In addition to employment opportunities in gaming, we also have positions available in finance, public safety, marketing, food & beverage, hotel and more.

Cliff Castle Casino Hotel offers full-time Team Members a comprehensive benefits package that includes medical, dental, vision, 401K, short and long term disability, and life insurance. Team Members become eligible for benefits the first of the month after 60 days of continuous employment.