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Guest Service Agent

Posted July 30, 2021

Tideline Ocean Resort & Spa
Palm Beach, FL
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Be A Part of Our Passionate & Committed Team!

About This Job

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our Associates and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

Workplace Safety in the era of COVID-19

Associate and guest safety continues to be our top priority.  We strictly follow social distancing guidelines.  Our staff are supplied with all necessary Personal Protective Equipment, our cleaning products and methods follow CDC guidelines, and we precisely adhere to all state orders.

The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assist guests with check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc., as well as handling guest registration, room assignments, and accommodating special requests whenever possible.

Job Requirements

  • Must be an outgoing, positive, friendly person
  • Must be able to work a flexible schedule including nights, weekends and holidays
  • Previous customer service experience preferred
  • Previous hotel experience a plus, but not required
  • You must be able to pass a thorough background check


For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.

EOE/M/F/D/V

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About this Employer

Tideline Ocean Resort & Spa

2842 South Ocean Boulevard
Palm Beach, FL 33480

(561) 540-6440

134 Room Resort

www.marriott.com

AN AMBIENCE OF REST, RELAXATION AND ROMANCE ON THE BEACH.

This upscale oceanfront boutique hotel boasts 134 rooms stocked with luxury Frette terry bathrobes and Designer bath amenities, making it the ideal spot to soak up the Florida sun by the soft, calming ocean breeze. Free of pretense but full of sophistication, Tideline offers an exclusive setting that will leave you dreaming of your next visit. As a full-service beachfront hotel, Tideline has been honored by guests who voted it as one of Florida’s top resorts in a Condé Nast Traveler Readers’ Choice Awards contest.