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General Manager

Posted January 13, 2021

Hyatt Place Nashville/Franklin/Cool Springs
Franklin, TN
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About This Job

Overview

Crestline Hotels & Resorts is currently hiring for a General Manager at the Hyatt Place Nashville/Franklin/Cool Springs.  The ultimate mission of this role will be to provide guidance to one of Crestline’s multi-million dollar business units by providing strong leadership and unparalleled customer service initiatives.

A strong predictor of success for the General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with associates and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff
Responsibilities

Key Accountabilities:

  • Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key
  • Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
  • Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
  • Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership
Qualifications

Experience/Education:

  • Bachelor’s degree plus at least two (2) years of related General Manager experience; or High school diploma or equivalent plus at least six (6) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Must have solid General Manager experience
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required

Preferred Skills and/or Education:

  • Preimum branded select service hotel Experience
  • PMS and M3 system experience 
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Hyatt Place Nashville/Franklin/Cool Springs

650 Bakers Bridge Avenue
Franklin, TN 37067

(615) 771-8900

126 Room Hotel

franklin.place.hyatt.com

Our Convenient Hotel in Franklin, TN near Cool Springs and Nashville

Hyatt Place Nashville / Franklin / Cool Springs is ideally situated for your upcoming business travel or vacation.  We are located a mile off Interstate 65; approximately 20 minutes from downtown, “Music City," Nashville.  Visit historic Franklin for shopping, festivals, distillery and Arrington Vineyards, owned and operated by Kix Brooks. Colleges, hospitals, convention centers and Nashville International Airport (BNA) are all easily accessible.  Enjoy free Wi-Fi, free parking and 24-hour fitness center access after eating from one of 100 local restaurants within five miles of our convenient hotel.