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About This Job

Provides excellent guest service in an efficient, courteous professional manner; following LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. Is responsible for the cleanliness of public space, as well as, the usage and organization of supplies. Assist room attendants ensuring cleanliness standards are met. Assist maintenance department with minor repairs and work orders. PRE REQUISITES Individuals serving as a Houseperson have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
  • Experience in similar capacities: lodging, housing, hospitals, care facilities all helpful, not mandatory.
SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.For this position specifically:
  • Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
  • Must be able to stand for up to eight hours, bend, stretch, reach, climb, kneel.
  • Must be able to see and hear.
  • Must be able to speak and understand English, the ability to communicate in another language may be helpful.
  • Must display professionalism, honesty and trustworthiness at all times.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Knowledge in:
  • Proper handling of linens, terry and other supplies, keeping sanitation and cost controls in mind.
  • Handling various safety and security measures. Report or correct any hazardous conditions observed immediately.
  • All guidelines from training checklist of areas to be maintained.
  • Procedures for emergencies (Person in Charge).
Skills:
  • Assist with guest issues, being professional and maintaining a hospitable caring attitude.
  • Maintain guest privacy.
  • Follow procedures in the company systematic fashion.
  • Basic maintenance repairs, leaking faucet, running toilet, etc.
  • Able to clean guest rooms to brand standards and in conjunction with the training checklist for room attendants.
Abilities:
  • Must be able to work alone, without direct supervision
  • Must be able to work as a team member
  • Comply to all standards
  • Be able to multi task, remain service centric.
  • Communicate professionally with guests and co-workers.
SPECIFIC RESPONSIBILITIES
  1. Keep public areas of the hotel, grounds and parking lot clean, maintaining brand standards and providing guest service when necessary including assisting guests with baggage, in and out of vehicle or guest room.
  2. Respond to guest request, such as delivering supplies: shampoo, towels, roll away beds etc. in a timely and hospitable manner.
  3. Perform minor trouble shooting and maintenance of hotel equipment.
  4. Responsible for setting up meeting rooms if applicable.
  5. Adhere to general clean guidelines for the public areas of the property.
  6. Have a thorough knowledge of emergency procedures.
  7. Other duties as assigned including assistance in the housekeeping, laundry or maintenance department, that the associate is capable of performing.
WORKING CONDITIONS/SPECIAL REQUIREMENTS Standing, walking for long periods of time while maintaining a friendly professional image. POSITIONS FOR POSSIBLE ADVANCEMENT The next step for this position is in a training capacity or in either the front office, maintenance or in a food and beverage department. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
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About this Employer

Residence Inn by Marriott Fort Lauderdale Airport & Cruise Port

4801 Anglers Avenue
Dania Beach, FL 33312

(954) 989-3636

156 Room Extended Stay

www.marriott.com

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Our Hotel

Fort Lauderdale has gracefully evolved into an upscale Caribbean city as well as a chic retreat dedicated to cultural pursuits, excellent shopping and, of course, all things cruise. Here, just minutes to downtown, Dania Beach is your perfect port-of-call: award-winning “Blue Wave Beaches", the world-famous Casino of Dania Beach, miles of antiquing, and minutes to Fort Lauderdale Beach & Port Everglades. In the heart of it all, The Residence Inn Fort Lauderdale Airport & Cruise Port welcomes you to sun-splashed suites with separate living & sleeping areas, full kitchens, flat-panel TVs, and free WiFi. Outside your Fort Lauderdale hotel suite, enjoy our free breakfast buffet, fitness center, free socials and outdoor saltwater pool with a kids’ splash zone. For easy travel and endless adventures, enjoy our free shuttle service. Whether you're here for business or pleasure, it’s all aboard for fun and sun at our hotel near Hard Rock Stadium.