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Guest Services Representative

Posted January 16, 2021

Hampton Inn Christiansburg/Blacksburg
Christiansburg, VA
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Hampton Inn in Christiansburg, VA is in need of an experienced, dependable, and customer-service focused Guest Services Representative!

About This Job

We are currently seeking an experienced, dependable, and customer-service focused Guest Services Representative (Full-Time and Part-Time) for the award-winning Hampton Inn Christiansburg located at 380 Arbor Drive in Christiansburg, VA.

The ideal candidate will have prior hotel front desk experience, and prior Hilton experience is preferred.  

This position requires an upbeat, dependable, and responsible individual that is willing to ensure 100% guest satisfaction at all times.  Candidates must be self-driven, goal-oriented, and work well within a successful team environment.

Guest Services Representatives are responsible for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Primary responsibilities include: greeting guests, registering guests, making and modifying reservations, hotel operator, and concierge duties.

This person will assist in meeting all guest needs from check in to check out, giving directions, assisting with issues, and helping ensure that all guests have a 100% satisfaction stay.

POSITION STANDARDS & ESSENTIAL RESPONSIBILITIES:

  • Providing information to guests about hotel policies, services and amenities
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
  • Selling rooms to “walk in” customers
  • Entering/changing reservations information on the computer
  • Posting charges to guests accounts
  • Processing payments from guests
  • Making necessary corrections to guest accounts
  • Informing housekeeping department about room status/availability
  • Listening and responding to guests’ requests and complaints
  • Operating hotel switchboard
  • Cleaning the front desk area
  • Maintaining daily logs
  • Balancing shift work and cash drawers
  • Providing information to guests about hotel policies, services and amenities

Benefits

We offer a complete benefits package to our F/T employees, including medical, dental, vision, PTO, 401(k) with a 5% company match, and profit sharing!

Candidate may also apply on our direct website by clicking here

compensation: Competitive

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About this Employer

Hampton Inn Christiansburg/Blacksburg

380 Arbor Drive
Christiansburg, VA 24073

(540) 381-5874

119 Room Hotel

hamptoninn3.hilton.com

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At A Glance

Hampton Inn Christiansburg/Blacksburg is located in the heart of the commercial and retail district in the Christiansburg and Blacksburg, VA area. You’ll be six miles from the campus of Virginia Tech with easy access to the mountains, trails, rivers and scenic valleys in the surrounding area.

Get your fill of nature with hiking, fishing and camping in the Blue Ridge Parkway or Appalachian Trail areas, both of which offer stunning views of the Blue Ridge mountains. While you're outdoors, be sure to see the New River and the Huckleberry Trail. Stroll the charming and vibrant downtown of Blacksburg, home to many shops and restaurants. Have some fun at the Harkrader Sports Complex or Christiansburg Aquatic Center. If you’re in the area for business, we’re just a short drive from the Falling Branch Industrial Park and Virginia Tech Corporate Research Center.

Begin each day of your stay at our pet-friendly Blacksburg hotel with Hampton’s free hot breakfast in our dining area. Keep up with work and family using the complimentary WiFi in your room and the services in our business center. After a day of sightseeing or meetings, relax on your clean and fresh double or king-sized Hampton bed®.