The Ideal Candidate for this Position

We are looking for enthusiastic, friendly customer service professionals! Prior face-to-face customer experience is a huge plus, but your attitude is more important. You must have a polished presentation with professional communication skills. Scheduling flexibility is a must.

Job Description

This position is responsible for providing superior customer service at all times. You will assist guests with luggage and bags at check-ins/check-outs, resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions and accommodating special requests whenever possible.    

Job Requirements

• Must be an outgoing, positive, friendly person
• Must be able to work a flexible schedule including nights, weekends and holidays
• Previous customer service experience preferred
• Previous hotel experience a plus, but not required
• You must be able to pass a thorough background check, Department of Motor Vehicle check, as well as be drug free

Benefits

We offer our eligible Associates a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off including vacation days, personal days and holidays
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, accident, life and critical illness
• Life enrichment benefits including educational assistance, hotel discounts, travel assistance and more

For more information about Waterford Hotel Group, please visit our website at www.waterfordhotelgroup.com.   

EOE/M/F/D/V