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Catering Sales Manager

Posted January 17, 2021

The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel
Muscatine, IA
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"The Best Hotel in Iowa" (US News & World Report)

About This Job

The Merrill Hotel is a AAA Four-Diamond hotel, rated by Trip Advisor as the #20 hotel in America and by US News & World Report as the Best Hotel in Iowa!  


We are looking for Catering Sales Manager who shares a passion for excellence and who infuses enthusiasm into everything they do.


We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our Artists (employees) to behave consistently in a manner which demonstrates:


Commitment to supportive teamwork and open communication

Responsibility for ongoing enhancement of their skills and performance

Recognition of personal accountability for their own actions and the outcomes of those actions

An understanding of the effect of their behavior on our guests, their fellow Artists and the reputation of the Company


Join our team


We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us.  The Merrill Hotel provides Artists with the same level of care that we expect to be shared with our guests.

 

General Expectations:  

Act with integrity, honesty and knowledge that promote the culture and values of The Merrill Hotel.  

Ensure that all guests and Artists feel welcome and are given responsive, professional, gracious service at all times while complying with all The Merrill Hotel’s policies as stated in the Artists’ Handbook. 

Maintain a clean and organized work station that is cohesive with The Merrill Hotel’s philosophy, culture, and standards of excellence.  

Recognize or seek areas for improvement and offer positive solutions for change. 

 

Responsibilities:

 

The Catering Sales position includes but is not limited to the following duties. Other duties may be assigned: 


  • Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential with a heavy emphasis on the wedding market.

Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls and maintain information in CiTy.

Conduct property tours and entertain planners of meetings, social events, and weddings.

Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning House Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Menu Tastings, and Planning Visits.

Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Résumés, BEO, Weekly Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a weekly booking report.

Supervise the execution of banquet events. Review all function space with banquet manager and when required Head-House Attendant and or Banquet Captain. Ensure satisfaction of client at the outset of all events.

Perform other tasks or projects as assigned by the Director of Sales and Marketing.

Work harmoniously and professionally with co-workers and supervisors.


 

REQUIRED QUALIFICATIONS AND SKILLS:   


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


A two-year or four-year college degree preferably specializing in hotel/event management or equivalent experience is preferred.

Excellent reading, writing and oral proficiency in the English language.

One to three years previous hotel experience, preferably in the banquet or event management area OR similar experience in the event planning industry.

Strong selling and interpersonal skills.

Ability to handle multiple tasks and make decisions in a fast-paced client driven environment.

Responsive to constructive feedback from hotel leadership.  


Specific Job Knowledge, Skills, and Abilities:

 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:


Maintain a clean and safe environment at all times. 

An excellent service attitude and willingness to go out of the way to accommodate guests and exceed their expectations. 

Confident and takes pride in personal style and appearance. 

Multi-task with a high attention to detail while remaining calm and attentive to one’s surroundings in a loud, fast-paced, distracting environment.  

Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other Artists. 

Further duties not currently listed in this outline may be added at the manager’s discretion.  

   

Grooming:  


All Artists must maintain a neat, clean and well-groomed appearance per company standards outlined in the Artists’ Manual.  

 

 

 

Language Skills:


Ability to communicate effectively with management, guests, ownership and coworkers. 

Physical Demands:

 

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Forces:  Printer paper: 20 lbs. 

Repetitions:   Sitting 7 hours/day 

Walking: 1 hour per day; scattered 

Sensory: Sight, speech and hearing necessary to communicate with guests, coworkers; face to face, digitally and over the phone 

Comments:

 

This job description is not an exclusive or exhaustive list of all of the job functions that an employee in this position may be asked to perform from time to time.  Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Artists with irregular attendance will be subject to disciplinary action, up to and including termination of employment.  Due to the cyclical nature of the hospitality industry, Artists may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.


Join us and Enjoy…


An opportunity to build a life-long career with global potential and a real sense of pride in work well done

Best-in-industry training

Discounted stays at Marriott International properties (based on availability) with discounted meals

Competitive salaries

Discounted Drycleaning

Employee service awards

Annual employee party / social events

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About this Employer

The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel

119 West Mississippi Drive
Muscatine, IA 52761

(563) 263-2600

122 Room Hotel

www.themerrill.com

Our Hotel

As rare as a pearl found in a Mississippi River clam, The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel, is a 4 Diamond, boutique hotel in downtown Muscatine, Iowa, right on the Mississippi River. The Merrill Hotel is a proud member of the International Association of Conference Centers - one of only two IACC certified hotel in the state of Iowa.

A member of the Marriott family of brands, we were recently recognized as providing the highest guest satisfaction of all Tribute hotels in North America in 2019. At the same time, US News & World Report named our hotel "The Best Hotel in Iowa" for the second straight year!

The Merrill boasts 122 luxury guest rooms and suites and an all-day restaurant and Lounge. Named after one of our city's historical figures, Maxwell's on the River also serves adjacent outdoor greenspace in our nice weather. Naturally, we offer a first-class fitness center connected to our heated indoor saltwater pool.

Our picturesque meeting venue is spectacularly located on the top floor of The Merrill. We offer over 12,700 square feet of flexible and intimate event space. Our balcony fronts the entire building and overlooks the Mighty Mississippi, making it uniquely suitable for both business and social gatherings.

Of Course, we provide such benefits as ongoing training, an employee meal plan, free parking, referral bonuses, monthly and annual employee recognition programs. Additional benefit options include health insurance, 401k, sick and vacation days. On top of all this, as a Marriott brand, the world's largest hotel company, hotel rooms are available around the world at discounted rates for the emplyees, their family and friends.