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Guest Services

Posted December 19, 2020

Courtyard Monroe Airport
Monroe, LA
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Courtyard Monroe Airport

4915 Pecanland Mall Drive
Monroe, LA 71203

(318) 388-0034

90 Room Hotel

www.marriott.com

Our Hotel

We offer a convenient stay at Courtyard Monroe Airport, featuring spacious accommodations and superior amenities close to popular attractions including Pecanland Mall, Landry Vineyards and Monroe Civic Center. Our hotel is also located near Monroe Regional Airport, where we offer a complimentary shuttle ride. Upon arrival, travelers can unwind in our spacious rooms appointed with plush bedding, ergonomic workspaces, complimentary Wi-Fi and mini-refrigerators for a practical stay. Guests can cise and shine with breakfast from The Bistro, our restaurant serving morning meals with their choice of StarbucksĀ® coffee and dinner options with beer, wine and cocktails. Our hotel features a flexible meeting room with space for up to 72 guests.Ā 

Whether plans are to relax or work, Courtyard Monroe Airport is the ideal place for both.