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Groups, Conference & Events Executive

Posted January 13, 2021

Waldorf Astoria Dubai Palm Jumeirah
Dubai, United Arab Emirates
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About This Job

Description

A Groups, Conference & Events Executive with Waldorf Astoria Hotels and Resorts will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?


As Groups, Conference & Events Executive, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The Groups Conference & Events Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Groups, Conference & Events Executive will perform the following tasks to the highest standards:

  • Receive and convert incoming enquiries to achieve targets and maximize revenue

  • Seek opportunities to increase sales and conversions within the Team

  • Manage an events schedule to maximise yield

  • Focus on a consistently executed up-selling approach

  • Build strong relationships with customers to fully understand their needs

  • Arrange and carry out Hotel show rounds

  • Ensure the complete administration and execution of all planned events

  • Participate in hotel promotional activities


Requirements

What are we looking for?


A Groups, Conference & Events Executive serving Waldorf Astoria Hotels & Resorts always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Good organisational and administration skills

  • Positive attitude and good communication skills

  • Commitment to delivering a high level of customer service

  • Confident telephone manner

  • High level of IT skills

  • Excellent grooming standards

  • Demonstrated previous experience working in a Sales environment


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Luxury hospitality experience in a similar role
  • Knowledge of the hotel property management systems

  • Demonstrated previous experience working in the Groups, Conference & Events function

  • Qualification, degree, or certification in a relevant field


What
will it be like to work for Waldorf Astoria Hotels & Resorts?

 

Waldorf Astoria provides guests the
exceptional environment and the personalised attention of True Waldorf Service
that creates a singular experience. If you understand the value of personalised
attention and know how to treat even the most extraordinarily different
experiences with the same rich level of customer service, you may just be the
person we are looking for!





EOE/AA/Disabled/Veterans

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About this Employer

Waldorf Astoria Dubai Palm Jumeirah

Crescent Road, The Palm Jumeirah
Dubai, Aa01
United Arab Emirates

+971-4-818 2222

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At A Glance

A haven within the vibrant city of Dubai, the Waldorf Astoria Dubai Palm Jumeirah boasts a private soft-sanded beach, six distinct restaurants and lounges and elegant sea-facing guest rooms and suites.

Situated on the iconic Palm Jumeirah island, this Waldorf Astoria resort promises all the amenities for a relaxing getaway, including:

  • 200 meters of private beach
  • Two temperature-controlled pools and kids' pool
  • Guest rooms and suites with sea and Palm Jumeirah views
  • Waldorf Astoria Spa with nearly 50 luxurious treatments

Waldorf Astoria Dubai Palm Jumeirah offers a supervised Kids Club and numerous leisure activities for the whole family to enjoy. From snorkeling and paddle-boarding to wind-sailing and deep-sea fishing, your assigned Personal Concierge will arrange excursions to suit your preferences for an unforgettable experience.

Dubai's premier dining destination offers the finest cuisine with unparalleled service, from the unique, contemporary Italian dining experience at Social by Michelin-starred chef Heinz Beck and the Vietnamese culinary journey at LAO to international fare at Mezzerie. Enjoy al fresco Mediterranean dining and sunset cocktails at Palm Avenue. Experience a classic Waldorf Astoria afternoon tea at the iconic Peacock Alley followed by vibrant entertainment and classic aperitifs at the Venetian-inspired Serafina Bar.

Our hotel is a 2017 TripAdvisor Certificate of Excellence Award recipient.