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Guest Relation Agent

Posted February 22, 2021

Sheraton Grand Doha Resort & Convention Hotel
Doha, Qatar
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About This Job

POSITION SUMMARY

Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest call, request, or problem.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Sheraton Grand Doha Resort & Convention Hotel

Al Corniche Street
Doha
Qatar

+974 4485 4444

371 Room Hotel

www.marriott.com

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Qatar's Iconic Resort & Convention Hotel

Come together with everything you need to escape and unwind at Sheraton Grand Doha. Take in the stunning views and the gorgeous sunsets — either from our beach resort or from your room balcony. Connect with your family and friends and relax in the comfort of our luxurious rooms and suites. Make the most of your time in the city while spending some quality time at the beach or at the outdoor pool and Jacuzzi. Get motivated to stay fit in our 24-hour fitness center and unwind in our lush garden. Immerse in art and history at the Museum of Islamic Art and National Museum of Qatar, take a stroll down Doha Corniche or The Pearl, or find trinkets to take home at Souq Waqif. Enjoy tastes that inspire in our 7 restaurants, bars and lounges. For large meetings, intimate gatherings and everything in between, allow us to bring your group together. Take advantage of our 25 flexible, fluid event spaces, perfect for purposeful gatherings. Our spaces are designed to bring people together.