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Guest Services

Posted December 28, 2020

Hampton Inn Oklahoma City-Northwest
Oklahoma City, OK
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Must be able to work weekends. 
  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hampton Inn Oklahoma City-Northwest

3022 Northwest Expressway
Oklahoma City, OK 73112

(405) 947-0953

96 Room Hotel

hamptoninn3.hilton.com

At A Glance

Our friendly Oklahoma City, OK hotel offers easy access to a variety of popular shopping and entertainment opportunities. Stroll through historic Bricktown. Spend an afternoon in the Oklahoma Museum of Art or entertain the family with an adrenaline-fuelled day at the thrilling Frontier City Theme Park. Unwind in the tranquil Myriad Botanical Gardens or take a tour of the Governor’s Mansion. Enjoy an extensive shopping opportunity at the Penn Square and Quail Spring Malls- just a short drive from our Oklahoma hotel. Walk next door to enjoy a fun-filled time at Dave & Busters.

Relax and refresh in one of our comfortable Oklahoma City, OK hotel guest rooms with amenities designed to make you feel at home. Unwind in a clean and fresh Hampton bed® and stay entertained with free high-speed internet access and a choice of premium TV channels. Wake up to a nourishing Hampton’s free hot breakfast, or if you're in a rush, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday, for a quick, healthy meal to go. Stay active in the fitness center and refresh with a swim in the indoor pool. Make use of a range of business facilities in the modern business center and hold your next meeting or business event in a versatile meeting room for up to 50 guests.