Overview

Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels Hospitality group. A leader in luxury hotels, Granduca Houston has the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in Giorgio's, our newly renovated Bar, or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining Italian restaurants.

The Language of Luxury, Service and Serenity

The full-time Host(ess) greets and seats the guests in the restaurant, bar and veranda areas and assists in creating a memorable dining experience for our guests. 

  To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions of the job.

Responsibilities

• Greet and and seat guests in dining areas 
• Ensure work area is clean, sanitized and organized

• Maintain communication with management, servers, and kitchen staff

• Monitor occupancy to determine seating arrangement
• Assist with clearing and resetting tables, bussing and serving
• Respond to guest inquiries in a timely manner
• Maintain knowledge of special offers, beverage and menus items 
• Answer phone and provide accurate information  
• Take reservations for Outlet services
• Immediately communicate all guests' complaints and concerns to management
• Practice the 3 Steps of Service and Daily Core Values 
• Maintain a friendly and cordial demeanor 
• Demonstrate a professional presence including language and deportment
• Learn the hotel, services, amenities, a local area and events
• Adhere to the Standard of Appearance and Handbook policies
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent
• At least one year related experience as a host person in a full service luxury hotel or fine dining restaurant
• Ability to use both hands, sit, walk, stand for long periods, bend, and push, pull, carry up to 20 lbs
• TABC certificate 
• Food Handlers' certificate
• Excellent communication and time management skills 
• Microsoft proficiency - Word, Powerpoint, Excel
• Experience with OpenTable and Aloha desired

• Excellent command of English and ability to follow verbal and written instructions

• Excellent work ethics, email and telephone etiquette

• Bilingual - English and Spanish - preferred

• Must be available to work assigned shifts - AM, PM, weekends, holidays

 Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.