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Residential Door Attendant

Posted March 29, 2021

The St. Regis Bal Harbour Resort
Bal Harbour - Miami Beach, FL
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About This Job

JOB SUMMARY

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The St. Regis Bal Harbour Resort

9703 Collins Avenue
Bal Harbour - Miami Beach, FL 33154

(305) 993-3300

216 Room Hotel

www.marriott.com

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Our Hotel

Experience a distinctive stay in your exquisitely appointed sanctuary at The St. Regis Bal Harbour Resort. Rising 27 stories above the white sandy beaches of Miami and situated at the intersection of art, fashion and design, our Bal Harbour hotel offers an unrivaled experience worthy of the prestigious Forbes Five-Star and AAA Five-Diamond ratings. Step into spacious guest rooms and suites with direct ocean views from expansive balconies. Then, luxuriate in superb amenities including a 14,000-square-foot Remède Spa, Oceanfront Day Villas and gourmet dining options. An oasis of pampering and privilege at the northern tip of Miami Beach, Bal Harbour is one of the most distinguished addresses in South Florida and has long been a favorite destination for jet-setting travelers worldwide.