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Housekeeping Supervisor

Posted December 29, 2020

Residence Inn by Marriott Boston North Shore/Danvers
Danvers, MA
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About This Job

Job Summary

The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections. Responsible for inspecting Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. 

Responsibilities

QUALIFICATIONS:

  • Bilingual in English and Spanish, preferred.
  • At least 2 years of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain regular attendance in compliance with InGroup Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with InGroup Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
  • Responsible for inspecting all V.I.P. rooms and report their availability to the Front Office.
  • Work Hand in Hand with Assistant General Manager.
  • Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked.
  • Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
  • Maintain key control system.
  • Supervise all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.

  • Submit proper documentation regarding poor work performance misconduct excessive absenteeism lateness and improper attire.
  • Assist the Front Desk with handling items for 'Lost and Found' according to the standards.
  • Be familiar with all InGroup Hospitality policies and House Rules.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
  • Ensure the overall appearance cleanliness and orderliness of staff.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
  • Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
  • Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
  • Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
  • Oversee proper and constructive training of Room Attendants.
  • Motivate coach and counsel staff as necessary.
  • Collect all keys and assignment sheets daily at the end of the shift.
  • Attend meetings as required by Management.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all V.I.P.'s special guests and requests.
  • Perform any other duties as requested by Management.
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About this Employer

Residence Inn by Marriott Boston North Shore/Danvers

51 Newbury Street, Route 1
Danvers, MA 01923

(978) 777-7171

96 Room Extended Stay

www.marriott.com

Our Hotel

A popular hotel near Boston and TripAdvisor Award of Excellence winner, the all-suite Residence Inn Boston North Shore Danvers hotel is perfect for temporary living, relocating, or corporate housing. Guests can start each day with our free hot breakfast buffet and end it with Monday, Tuesday, Wednesday evening gatherings-- called the Residence Inn Mix. Visitors will appreciate our apartment style suites with 26 HD channels, full kitchens featuring stainless steel appliances, as well as living and sleeping area that are perfect for extended stays. We are located less than ten miles away such as Salem and the House of Seven Gables or take a quick trip into downtown Boston for a night at Fenway Park or TD Garden. Our Danvers hotel located on RT 1 N provides easy access to I- 95 which gives travelers the chance to explore downtown Boston or Cape Ann – both just a 25 mile trip away.