Position Summary:

Provide excellent service to anticipate the guest’s needs and exceed their expectations. Responsible for the total desk operation: Act as Manager on Duty, respond immediately to guest requests. Represent the hotel in the late evening and early morning hours, maintain thorough communication with management staff.

Essential Functions:

• Provide the highest quality of service to the guest at all times.
• Assist in maintaining public areas of the hotel in a clean and orderly condition.
• Greet and register guests and provide room assignments accommodating special requests whenever possible.
• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Have a thorough knowledge of the property and community.
• Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
• Attend to special service requests including securing of valuables for guests and delivering complimentary amenities.
• Represent the hotel in regard to guest complaint and situations that require immediate attention.
• Meet with Guest Service Rep/Front Desk from prior shift to ensure all pertinent information was passed along in the pass on log.
• Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
• Print registration cards for next day arrivals. Verify guaranteed no-shows and complete walked guest report. Ensure that credit card draft capture is in balance. File credit cards, keys and completed reports.
• Nightly backup property management system on tape and store in the safe.
• Post room charges, food and beverage charges, phone charges, compute guest bills using property management system, collect payment following all cash handling procedures as required by the property.
• Maintain a Daily Variance Log to be reviewed by management daily.
• Walk hotel on a regular basis to ensure the safety and security of guests.
• Report any outdoor light outages/public area lighting outages as necessary.
• Deliver express check out receipts under guest room doors.
• Deliver daily newspapers to all guests.
• Assist in setting up breakfast and making early morning coffee.
• Prepare end of the month reports and documents for Management.
• Keep lobby area clean and presentable.
• Prepare AM Housekeeping Status Report; record same day check-outs, ready rooms and rooms out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
• Report to Guest Service / Front Desk or Assistant General Manager at the end of your shift, reporting any unusual conditions and occurrences as well as updating the pass on log.
• Be able to lift and carry 30lbs.; push and pull 60lbs.
• Other duties as assigned, of which the employee is capable of performing.

Requirements:

• High School Diploma, GED or 2+ years experience or an equivalent combination of education and experience.
• Must have proficient communication skills in English to communicate with guests, staff, vendors, and management.
• Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment

• Ability to use various office and accounting software.
• Ability to develop management reports, accurately report information, and deliver projects on time.

• Flexible schedule/Able to work evenings, holidays, and weekends as needed.
• Commitment to exceptional guest service
• Great positive attitude