Search 7,839 current hospitality jobs

Guest Experience Specialist

Posted December 30, 2020

SpringHill Suites by Marriott Danbury
Danbury, CT
Apply

About This Job

JOB SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the Experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Apply

About this Employer

SpringHill Suites by Marriott Danbury

30 Old Ridgebury Road
Danbury, CT 06810

1-203-744-7333

106 Room All Suite

careers.marriott.com

Follow us:

The SpringHill Suites Danbury CT hotel is located off of I-84 and just a short drive from Brewster, NY. Our Danbury, CT hotel is accessible to many International Airports and within minutes to Western Connecticut State University. We are also in close proximity to the Brewster Ice Arena, Charles Ives Center and O'Neill Center. This SpringHill Suites Danbury hotel provides separate spaces for you to work and relax, along with some great amenities to help you get the most out of your stay. Guests to our Danbury suites enjoy complimentary wireless/wired Internet access, a pantry with mini-fridge, coffee maker and microwave as well as flexible seating including a pullout sofa bed. After a revitalizing sleep in our signature bed, get energized in our fitness center, take a dip in our indoor pool and refuel with our complimentary hot and healthy breakfast buffet. Our Danbury hotel has earned the prestigious ENERGY STAR® label from the EPA for its efforts to conserve water and energy and protect the environment.