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Front Desk Agent

Posted January 1, 2021

The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel
Muscatine, IA
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Be the face of "The Best Hotel in Iowa"!

About This Job

Front office personnel will be an effective first line of contact with all guests and clients by using a friendly and outgoing personality to greet guests, facilitate guest arrival and departure, and respond to requests.  

DUTIES / QUALIFICATION REQUIREMENTS: 

  • Help maintain a positive guest experience.  Smile, be helpful and friendly while providing quick and accurate service.
  • Respond in a timely and courteous manner to all guest questions or requests.
  • Provide professional and courteous service while performing check-in/check out process. 
  • Obtain a method of payment (MOP) for  all hotel guests and ensure that this MOP will be sufficient for the duration of the guests stay.
  • Provide information to the guest regarding the hotel, functions being held, amenities and services available, the surrounding community, points of interest, directions and other items the guest requests.
  • Post charges to guest room accounts using PMS system.
  • Responsible for maintaining proper level of cash bank at all times.
  • Prepare accurate reports regarding cash receipts and pay-outs for accounting department. 
  • Satisfying guest complaints and taking steps necessary to ensure that these complaints do not happen again.
  • Inform other departments of the special needs or requests of guests so they may respond in a timely manner.

Benefits

  • Working with a great group of people!
  • Medical/dental/vision insurance
  • Long and short term life insurance
  • 401K
  • Vacation and sick days
  • Employee meal program
  • Uniforms provided
  • Discounted hotel stays at both Marriott and Hostmark brands worldwide!
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About this Employer

The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel

119 West Mississippi Drive
Muscatine, IA 52761

(563) 263-2600

122 Room Hotel

www.themerrill.com

Our Hotel

As rare as a pearl found in a Mississippi River clam, The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel, is a 4 Diamond, boutique hotel in downtown Muscatine, Iowa, right on the Mississippi River. The Merrill Hotel is a proud member of the International Association of Conference Centers - one of only two IACC certified hotel in the state of Iowa.

A member of the Marriott family of brands, we were recently recognized as providing the highest guest satisfaction of all Tribute hotels in North America in 2019. At the same time, US News & World Report named our hotel "The Best Hotel in Iowa" for the second straight year!

The Merrill boasts 122 luxury guest rooms and suites and an all-day restaurant and Lounge. Named after one of our city's historical figures, Maxwell's on the River also serves adjacent outdoor greenspace in our nice weather. Naturally, we offer a first-class fitness center connected to our heated indoor saltwater pool.

Our picturesque meeting venue is spectacularly located on the top floor of The Merrill. We offer over 12,700 square feet of flexible and intimate event space. Our balcony fronts the entire building and overlooks the Mighty Mississippi, making it uniquely suitable for both business and social gatherings.

Of Course, we provide such benefits as ongoing training, an employee meal plan, free parking, referral bonuses, monthly and annual employee recognition programs. Additional benefit options include health insurance, 401k, sick and vacation days. On top of all this, as a Marriott brand, the world's largest hotel company, hotel rooms are available around the world at discounted rates for the emplyees, their family and friends.