Description

Function (Scope and Main Purpose of Job)

Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments. Completes new player sign-ups

*Pending PGCB Approval*

Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

• Welcomes customers.
• Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center. Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
• Informs members of benefits, contests and promotions.
• Replaces lost club cards.
• Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
• Assists with payment of slot jackpots, ticket fills and equipment jams.
• Repairs minor slot machine malfunctions.
• Notifies slot technicians when machine malfunctions require technical assistance.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.
• Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
• Complies with internal controls, standards and procedures.
• Ability to extend complimentaries in accordance with the property comp matrix.Other duties may be assigned.

Requirements

Job Requirements (skills, knowledge, and abilities)

• Excellent customer service and interpersonal skills.
• Ability to communicate with team members and guests.
• Available to work flexible shifts, weekends and holidays

Educational Requirements

• High school diploma, GED or equivalent work experience in a customer service environment
• Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.

Working Conditions

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.