Description

Wild Dunes Resort is looking for candidates to join our Front Office Sweetgrass Inn opening team! This position has an anticipated start date of 03/01/2021

Summary: 

Night Audit is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests.  S/he often provides the first point of contact for guests and is responsible for creating an excellent first impression. 

The Night Audit shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Check in/Check out

• Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort

• Register guests upon arrival in accordance with AAA 4 Diamond Standards

• Promote and sell special hotel programs and upgrades when appropriate.

• Thoroughly complete all guest transactions

• Provide guest with Guest Connection card at check in completion

• Arranges bell service for guests

• Goes above and beyond to exceed guest expectations to create a memorable guest experience

Daily Duties

• Completes daily check list and tasks
• Performs Night Audit
• Maintains accurate records of room availability
• Maintains house bank

• Must help keep front desk and all Colleague areas clean

• Attend all monthly departmental and resort required meetings

• Maintains discretion and security for the resort and our guests

• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)

• Reports all safety incidents to on-duty supervisor.
• Assists with guest issues

• Acts with responsibility towards all company property, supplies and equipment.

• Maintains a professional attitude and appearance per Wild Dunes Resort dress code standards

• Promotes Wild Dunes outlets first over any other off-site outlet.

• Provide professional communication via telephone, e-mail and written form

• Communicates with all departments regarding any special needs a guest may have

• Communicates all pertinent information to the Front Office Leadership Team

• Provides general resort information for guests.
• Knowledge of daily events and gatherings on property

• General knowledge of the City of Charleston and surrounding area

Colleague is held accountable for all duties of this job and other duties as assigned

Qualifications

• High school diploma or equivalent
• Prior hospitality experience preferred

• At least one year customer service experience in a high volume setting preferred

• Experience in a Four-Diamond quality organization preferred

• Knowledge in property management systems is a highly desirable

• Must be authorized to work in the United States
• Will be required to provide a negative COVID test result within one week of start date
• Must have excellent phone etiquette
• Must be able to read, write, and speak English
• Must have strong computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be able to work well under pressure

• Must be able to accurately follow instructions, both verbally and written

• Must be highly detailed orientated
• Must be able to work in a fast-paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Effective conflict resolution skills

• Ability to work a flexible schedule that may include weekends and holidays

• Must have the ability to deal effectively and interact well with the guests and Colleagues

• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

• Must have a passion for creating an exceptional experience for all guests

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

• Must be able to stand on feet throughout the shift, with intermittent periods of walking

• Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance

• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 

• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis

• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat)

• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).

• Must wear a mask at all times unless in a designated no mask zone

Wild Dunes is an Affirmative Action / Equal Opportunity Employer and offers equal employment opportunity to all, based upon individual merit and does not discriminate on the basis of race, color, religion, national origin, sex, gender, age, disability status, protected veteran status or any other protected class or category.