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Operations Manager

Posted January 4, 2021

Hyatt Place Columbia/Harbison
Irmo, SC
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BPR Properties was founded in 1983, with the purchase of our first property: a smoke shop in Staten Island, New York. After selling the smoke shop the following year, we purchased a hot dog stand (at a local flea market) and a convenience store in New Jersey. In 1986, we purchased our first motel: a 48-room Econo Lodge in Asheboro, North Carolina. Since our humble beginnings, BPR Properties has acquired and developed more than 35 hotels, developed nearly 1500 acres in commercial and residential real estate, and grown into the sophisticated company that it is today. Our mission simply put is “To Be Great”. We strive for Greatness in everything that we do: • Great Community Stewards – We believe in being responsible and caring for our communities and neighbors. We coordinate numerous educational, community service and assistance programs that encourage employee volunteers to utilize their time and talents. • Great Employer – Our associates are the Heart of our organization. We strongly believe that by empowering and developing our associates, we allow the opportunity for transformation and the delivery of exceptional results. • Great Leaders – We develop leaders that think outside the box, strive for excellence and develop strong, effective teams. • Great Portfolio – Our portfolio of quality properties ensures that we are able to meet the needs and wants of our customers. • Great Service – Service is the backbone of everything that we do. We believe in delivering exceptional services to all of our associates, guests and owners. • Great Visionaries – We encourage our team members to be visionaries. We want the best for our associates…even if that means they find it someplace else. Anything is possible if you believe in yourself. • Great……….

About This Job

Position Summary:

Responsible for successful daily operations of the Hotel Front Desk, 24/7 Gallery, Starbucks, and Bar, ensuring each team member meets or exceeds guest service expectations and ensure team members work well together. This position will serve as a Manager on Duty in the absence of the GM. Reports directly to GM.

 

Essential Functions:

 

  • Supervises Hotel Front Desk, 24/7 Gallery, Starbucks, and Bar: hiring, training and development, performance evaluations, and assist with terminations.
  • Maintains Quality Assurance and Guest Service Survey scores within HYSAT.  
  • Assists General Manager in the development of the hotel's annual budget. Monitors performance against plan.
  • Maintains cost control systems for staffing, food and beverage inventory.
  • Develops and maintains 24/7 Gallery Food Service Standards.
  • Develops and maintains Bar/Starbucks Beverage Standards.
  • Contributes to the profitability and guest satisfaction perception of al hotel departments.
  • Enforces Hotel and BPR Properties policies and procedures.
  • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
  • Handles all administrative duties responsible related to the Gallery
  • Works with Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting. Schedules staff according to labor standards and forecasted occupancy.
  • Prepares daily assignment sheets for all gallery Hosts.
  • Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts.
  • Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
  • Maintains productivity and labor cost goals.
  • Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits and supplies.
  • Conducts monthly department meetings.
  • Attends weekly staff meetings.
  • Acts as Manager on Duty as required.
  • Completes projects as determined by General Manager.
  • Handles additional Administrative duties as direct by GM.
  • Other duties as assigned, of which the associate is capable of performing.

Requirements:

  • High school diploma or GED; 2 years experience in the guest services, front desk, housekeeping, or related professional area
  • Ability to work without supervision, to organize and track multiple projects with large amount of detail necessary
  • Ability to meet deadlines and work well in pressure situations
  • Great positive attitude
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About this Employer

Hyatt Place Columbia/Harbison

1130 Kinley Road
Irmo, SC 29063

(803) 407-1560

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Located just outside of downtown Columbia and less than five minutes from the Harbison State Forest, Hyatt Place Columbia/Harbison is surrounded by popular area attractions including the Columbia Museum of Art, Lake Murray and Newberry Opera House. Only three miles from our hotel is Lake Murray and Lake Murray Dam where you can unwind on the beach, take walk over the dam, rent boats and jet skis, and cast a line.

At Hyatt Place Columbia/Harbison you’ll find it easy to stay in shape in the 24-hour StayFit™ Gym or soak up some Carolina sunshine by the outdoor pool. Sip on a Starbucks® coffee drink in the morning or relax at the Coffee to Cocktails Bar with your favorite beer, glass of wine or hand mixed spirits. Our open-aired Gallery offers cozy couches for hanging out and lounging areas for socializing and mingling. Hyatt Place Columbia/Harbison features 750 square feet of meeting space, ideal for small meetings, training classes, group gatherings, social events and reunions.

Hyatt Place Columbia/Harbison is within close proximity to top sports arenas, such as the University of South Carolina William-Brice Stadium and is surrounded by more than 20 championship golf courses. If traveling for business, the hotel is only a few short miles from the Palmetto Health Parkridge, V.C. Summers, SCEG, Westinghouse, Intel and one of the most innovative heart hospitals on the east coast - Palmetto Health Heart Hospital. When it’s time to chill and watch the game, there are plenty of sports bars and grills within five miles of the hotel.