Position Summary:

Responsible for successful daily operations of the Hotel Front Desk, 24/7 Gallery, Starbucks, and Bar, ensuring each team member meets or exceeds guest service expectations and ensure team members work well together. This position will serve as a Manager on Duty in the absence of the GM. Reports directly to GM.

Essential Functions:

• Supervises Hotel Front Desk, 24/7 Gallery, Starbucks, and Bar: hiring, training and development, performance evaluations, and assist with terminations.
• Maintains Quality Assurance and Guest Service Survey scores within HYSAT.  
• Assists General Manager in the development of the hotel's annual budget. Monitors performance against plan.
• Maintains cost control systems for staffing, food and beverage inventory.
• Develops and maintains 24/7 Gallery Food Service Standards.
• Develops and maintains Bar/Starbucks Beverage Standards.
• Contributes to the profitability and guest satisfaction perception of al hotel departments.
• Enforces Hotel and BPR Properties policies and procedures.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Handles all administrative duties responsible related to the Gallery
• Works with Sales Department and Revenue Management to maximize revenue, attends weekly sales meeting, attends bi-weekly Revenue Management conference call, attends monthly credit meeting. Schedules staff according to labor standards and forecasted occupancy.
• Prepares daily assignment sheets for all gallery Hosts.
• Ensures proper set up, service, breakdown and cleaning of meeting room in accordance with meeting room contracts.
• Increases level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
• Maintains productivity and labor cost goals.
• Orders and receives supplies so as to maintain adequate inventory levels of all dry goods, perishable, beer, wine, spirits and supplies.
• Conducts monthly department meetings.
• Attends weekly staff meetings.
• Acts as Manager on Duty as required.
• Completes projects as determined by General Manager.
• Handles additional Administrative duties as direct by GM.
• Other duties as assigned, of which the associate is capable of performing.

Requirements:

• High school diploma or GED; 2 years experience in the guest services, front desk, housekeeping, or related professional area
• Ability to work without supervision, to organize and track multiple projects with large amount of detail necessary
• Ability to meet deadlines and work well in pressure situations
• Great positive attitude