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Night Auditor Part-Time

Posted January 4, 2021

Tru by Hilton Spokane Valley
Spokane Valley, WA
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Interested in providing outstanding customer service? The Tru by Hilton Spokane Valley would love to talk to you. If you are a highly motivated, goal-oriented individual and are interested in providing top-notch service, apply online or stop by!

About This Job

JOB DESCRIPTION

As a Night Auditor, you will be the face of the hotel to every guest. You will work closely with the Front Office Manager and Executive Housekeeper to ensure a positive overall guest experience.  Our Agents are professional, courteous, honest, and loyal.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to accounting specifications.
  • Light cleaning

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field.
  • High school diploma/G.E.D equivalent
  • Hilton hotel experience preferred
  • English Language Proficiency
  • An ability to problem solve
  • Computer Skills
  • The gift of effectively communicating with others is very important in this role.

POTENTIAL BENEFITS

  • Health, Dental & Vision
  • STD, LTD, Voluntary Life
  • 401k Retirement Plan
  • Paid Vacations, Holiday Pay and Personal Days
  • Jury Duty and Funeral Pay
  • Travel Discounts
  • And Much Much More!
  • Local Candidates Preferred!
  • EOE/Drug Free Workplace

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About this Employer

Tru by Hilton Spokane Valley

13509 E Mansfield Avenue
Spokane Valley, WA 99216

92 Room Hotel

Opening Fall 2020!