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Front Desk Agent

Posted January 4, 2021

Hilton Garden Inn Providence
Providence, RI
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Come join the family !

About This Job

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

  • Health, Dental and Vision Insurances
  • Disability Insurances
  • Supplemental Life Insurances
  • 401(k)
  • Identity Theft Protection
  • Paid Time Off, Holidays and Vacation
  • AMAZING HOTEL DISCOUNTS!

EEO/VET/DISABLED

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About this Employer

Hilton Garden Inn Providence

220 India Street
Providence, RI 02903

(401) 272-5577

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

At A Glance

Industrial meets nautical at our Hilton Garden Inn Providence. As the only waterfront hotel in the Providence area, we offer rooms with stunning harbor views as well as convenience to water activities. Located on the trendy East Side of the city, visitors will find plenty of dining and shopping options on Wickenden Street, within walking distance of our property. We also offer a complimentary shuttle to downtown and surrounding areas.

Guests can start their day with your choice of a delicious breakfast options at our on-site restaurant or grab something to go from our Pavilion Pantry, open 24-hours. We invite guests to sip their morning coffee on the outdoor patio with soft seating and waterfront views.

Our rooms are designed with traveler's needs in mind. From the plush hypoallergenic pillows to evening room service, 49-inch HDTVs and complimentary WiFi, we cover it all. 

We are ready to host events at our Providence hotel in the flexible 1,052 sq. ft. of meeting space with on-site catering and A/V equipment available.

  • Waterfront location with on-site dining
  • Across from India Point Park with bike path, running trails and sailing 
  • Complimentary hotel shuttle to surrounding area and downtown Providence 
  • One mile from downtown Providence 
  • Close to Brown University, Providence College and Rhode Island School of Design