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Cluster Director of Rooms

Posted January 14, 2021

Renaissance Kuala Lumpur Hotel
Kuala Lumpur, Malaysia
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About This Job

ABOUT

Cluster position to manage an existing 400 room Renaissance hotel and a new 512 room Four Points by Sheraton. The properties located in the heart of the city with easy access to both business and shopping areas. Extensive Convention and meeting facilities offering large pillar less ballroom and16 meeting rooms. 2 All Day Dining’s with post breakfast identities, a specialized Sichuan Cuisine Restaurant, 3 Bars and additional rental space available for outsourcing restrauntants to create an F&B destination (pork free environment. The newly renovated properties will showcase extensive recreational and adventure facilities for leisure guests and families.  Thus being the only city hotel to offer and urban resort feel.

Lower ground floor with 4,500 m2 of space is being developed to support the leisure market segment by converting into a shopping or recreational facility. Both the hotels will share common guest facilities such as Spa, Fitness Center, Kids Club and Poolside. Expected Re-opening date: 1st July 2021

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms Operations.  Areas of responsibility include Front Office, Business Center, Recreation/Health Club and Housekeeping.  Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.  The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department.  As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.

CANDIDATE PROFILE

Education and Experience

  • Pre-opening and large city hotel experience essential.
  • Very familiar with Marriott systems
  • Embraces Brand standards
  • Leads from the front, trains and develops the Front Office/Rooms associates.
  • Build a team and also works well in a team environment.
  • 2-years degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

Renaissance Kuala Lumpur Hotel

Corner of Jalan Sultan Ismail and Jalan Ampang
Kuala Lumpur, 50450
Malaysia

60-3-2162-2233

910 Room Hotel

www.marriott.com

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In the heart of the Golden Triangle, a short stroll from Petronas Twin Towers, shopping and nightlife, sits one of the five-star hotels in Kuala Lumpur - the Renaissance - which features two wings and a state-of-the-art convention centre. Experience the grandeur of this Kuala Lumpur hotel’s amenities, which are as bountiful as the vitality of Malaysia's capital. Spacious rooms include high-speed Internet, a safe, mini-bar and plush bedding. Our on-site restaurants have won several awards for their service and cuisine. Tempting choices include: Sagano serving Japanese, the stylish Vogue Café, and Dynasty where guests will find exquisite Chinese cuisine. Bask in the sun or take a dip in this KL hotel’s Olympic-size pool. Stay fit in our fitness centre. For conferences and functions, this hotel’s Kuala Lumpur location in the midst of the bustling city offers convenience access to one of the largest pillar-free hotel ballrooms in Malaysia, plus 27 additional function rooms.