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Guest Service Ambassador

Posted March 29, 2021

The St. Regis Deer Valley
Park City, UT
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About This Job

JOB SUMMARY

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.

The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.

While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.

You will also be expected to create a safe work place, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The St. Regis Deer Valley

2300 Deer Valley Drive East
Park City, UT 84060

(435) 940-5700

174 Room Hotel

careers.marriott.com

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The St. Regis Deer Valley is ideally situated in Park City's desirable gated community, above the historic mountain town. Its slopeside setting offers seamless ski-in, ski-out access to Deer Valley Resort’s® legendary 1,825 acres. It is also within minutes of Park City Mountain Resort and The Canyons, two more of Utah's most celebrated ski areas. Nearby, on the other side of the mountains, Jordanelle Reservoir and State Park offer a gorgeous setting for boating activities. The area flourishes in all four seasons, from its deep powder snow and the Sundance Film Festival in the winter to the beauty of mountain wildflowers in late spring and early summer.

Beyond winter's downhill skiing, snowboarding, cross-country skiing, snowmobiling, ice skating, snowshoeing, tubing, and horse-drawn sleigh rides, guests will find abundant outdoor pursuits from spring through fall, including: hiking and biking, world-class fly fishing, spectacular golf courses, a variety of concert series, and hot-air balloon rides.

The Utah Olympic Park: This year-round world-class facility was designed to develop athletes in winter sports through competition, training, and recreational programs. The Utah Olympic Park also offers bobsled and luge rides on the Olympic track and houses the Alf Engen Ski Museum, 2002 Eccles Olympic Winter Games Museum, retail shop and theater.