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Guest Service Representative

Posted January 5, 2021

Graduate Storrs
Storrs Mansfield, CT
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Graduate Storrs

855 Bolton Road
Storrs Mansfield, CT 06268

(860) 427-7888

100 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Prepare to be inspired. In our hotel, little moments of surprise and discovery meet guests around each corner and down every corridor. Malin + Goetz amenities, complimentary wi-fi and other little luxuries enhance every stay.

Set right on the University of Connecticut campus and an easy walk to the best spots in Storrs, our hotel is the perfect home base for Husky gamedays, campus visits and more. Guest rooms are dressed in classic plaids and Connecticut motifs, celebrating local traditions and the region’s history. In the lobby, our 30-foot communal table invites friendly conversation. Guests can settle in with a coffee or cocktail.

Located in the heart of UConn’s campus, our hotel is the ideal venue for any celebration. With nearly 6,000 square feet of flexible event space, we offer a variety of distinct settings to host groups of up to 275 guests.