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Front Desk Supervisor

Posted January 5, 2021

Comfort Inn Downers Grove
Downers Grove, IL
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We're looking for a front desk supervisor who has great guest service skills!

About This Job

Front Desk Supervisor

Comfort Inn, Downers Grove

Job Summary:

Assists the Hotel Manager in all duties of the front desk operation, with a focus of providing excellent customer service. Assists the Hotel Manager in staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.

Essential Duties and Responsibilities 

  • Assist Hotel Manager in ensuring staff provides excellent guest services
  • Assist Hotel Manager in hiring, training, coaching, and disciplining staff
  • Determine work procedures and prepares work schedules to ensure the smooth operation of the front desk
  • Assist Hotel Manager in empowering staff to successfully handle guest needs, special requests, and complaints
  • Assist Hotel Manager in ensuring all guest service issues are resolved prior to guests leaving the property
  • Assist Hotel Manager in training staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures
  • Effectively communicates and maintains teamwork among all hotel departments and Hotel Manager
  • Strive to be innovative in new programs designed to maximize efficiency and increase productivity
  • Assist Hotel Manager in performing administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory
  •  Performs other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Education/Experience

High school diploma or equivalent. Minimum of two years of experience at a front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.

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About this Employer

Comfort Inn Downers Grove

3010 Finley Rd.
Downers Grove, IL 60515-1118

(630) 515-1500

120 Room Hotel

www.choicehotels.com

About SB Yen

SB Management Group is a successful team of professionals in the hospitality industry providing consistent and exceptional service to our guests. We pride ourselves with long-term employees with the opportunity of growth from within through training programs and an environment of true hoteliers. We strive to find the best of the best to join our extraordinary team.

Join the SB Yen Team

SB Yen Management strives to maintain an exceptional guest experience and a positive work environment for our valued employees.

Our Employees

  • Provide a positive work environment that inspires collaboration throughout the hotel.
  • Assist the individual to grow and achieve their goals.
  • Recognize the valued individual contributions toward the hotel’s success with opportunities for advancement.

Our Mission Statement

By committing our company to extraordinary customer service and creating a work environment filled with the principles of trust, honesty, integrity, and respect, we will not only provide memorable experiences to all our guests, but become the hospitality management company of choice in the Midwest.

Company Benefits

Vacation                                                       Health Insurance

Sick Days                                                     Dental Insurance

Holidays                                                       Vision insurance

401k Plan                                                     Educational Assistance

Employee Assistant Program                   Friends & Family Discount

SB Yen Management Group is an equal employment opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.