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Front Desk Clerk

Posted February 28, 2021

Newport News Marriott at City Center
Newport News, VA
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About This Job

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Newport News Marriott at City Center

740 Town Center Drive
Newport News, VA 23606

(757) 873-9299

256 Room Hotel

www.marriott.com

Our Hotel

Providing easy access to popular destinations including Hampton Coliseum, Christopher Newport University and Joint Base Langley-Eustis, our hotel in City Center at Oyster Point is an ideal home base for exploring the area on foot or by car. Rooms and suites feature ergonomic workstations and high-speed Wi-Fi so you can be as productive as you desire. Rest on our luxury bedding while browsing the channels on our flat-panel TVs. When you get hungry, fuel up at on creative appetizers and hearty entrees for breakfast, lunch and dinner at Kitchen 740. Our fitness center offers cardio equipment and free weights to help you maintain your exercise routine while traveling. You also can take a lap in our indoor pool. From hosting a meeting with colleagues to exploring the many things to see and do in Eastern Virginia, you'll find everything you need at Newport News Marriott at City Center.