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Guest Service Agent Part-Time

Posted March 26, 2021

Hampton Inn & Suites Milwaukee Downtown
Milwaukee, WI
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About This Job

Looking for a part time job that lets you travel at a discount, meet lots of new and different people and pays you too? Are you friendly, energetic, smiley? If so, we have the job for you! We are seeking a passionate hospitality professional to deliver great service to our guests, and be part of a fun, growing team of outstanding individuals committed to delivering exceptional "Beyond Compare" service! Join us as a Guest Service Representative at the Hampton Inn Milwaukee Downtown!

The Primary Responsibilities for the position will include, but are not limited to:

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Hampton Inn & Suites Milwaukee Downtown

176 West Wisconsin Avenue
Milwaukee, WI 53203

(414) 271-4656

138 Room Hotel

hamptoninn3.hilton.com

At A Glance

Explore Milwaukee from the warm and welcoming Hampton Inn & Suites Milwaukee Downtown hotel in Wisconsin. Within walking distance of the main entertainment and business district, this hotel is just nine miles from General Mitchell International Airport.

Enjoy thoughtful amenities and extras during your stay at our inviting downtown Milwaukee hotel. Unwind in one of our spacious guest rooms featuring WiFi, or choose one of our suites with a separate living area, microwave and refrigerator.

Start every morning here with Hampton’s free hot breakfast or grab a Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. Revive in the modern fitness center or refresh with tea and coffee throughout the day in the hotel lobby while enjoying free WiFi in public areas and our business center. Set close to Milwaukee’s business district, this hotel has meeting rooms available. Host a special event or corporate meeting for up to 50 guests.

Watch a Milwaukee Brewers game at nearby Miller Park, marvel at the stunning collections in the Milwaukee Art Museum or visit the fascinating Harley Davidson Museum. Test your luck at Potawatomi Bingo Casino and discover Milwaukee festivals, including Summerfest, held at Henry Maier Festival Grounds.