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Asst Health Club Manager

Posted February 22, 2021

JW Marriott Hotel Medan
Medan, Indonesia

About This Job


Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction. Assists with achieving the operating budget.


Education and Experience

• High school diploma or GED; 1 year experience in the spa, guest services, or related professional area.


Assisting in Management of Spa Operations and Budgets

• Ensures all employees have the proper supplies, equipment and uniforms.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

• Manages supplies and equipment inventories within budget.

• Maintains cleanliness of spa and related areas and equipment.

• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

• Ensures employees understand expectations and parameters.

• Brings issues to the attention of the department manager and Human Resources as necessary.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

• Strives to improve service performance.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About this Employer

JW Marriott Hotel Medan

Jalan Putri Hijau No. 10
Medan, 20111

62-61-455 3333

280 Room Hotel

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The new JW Marriott Hotel Medan is the first Marriott and 5 star luxury hotel in Medan, Indonesia. Each of our 287 guest rooms in our downtown Medan hotel boast breathtaking views, contemporary furnishings, luxurious bedding, 37 - 42" flat-panel TVs and plug-and-play connectivity for iPods and other electronics. Relax with a dip in the outdoor pool or stay fit with a great workout on our new fitness center at our downtown Medan hotel's health club, open 24 hours. Treat yourself to a well deserved treatment in our Quan Spa. Enjoy cocktails and fabulous food at one of our three restaurants, offering hard to find western food and beverage selections. Our luxury hotel in downtown Medan, Indonesia can accommodate gatherings up to 1,200 with the largest ballroom in downtown Medan, perfect for receptions, conferences or weddings, as well as 6 flexible function rooms for that important meeting. The JW Marriott Luxury Medan hotel on Sumatra Island, Indonesia - offering the ultimate luxury for discerning travelers.