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Front Desk Agent

Posted January 6, 2021

Sheraton Oklahoma City Downtown Hotel
Oklahoma City, OK
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About This Job

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Sheraton Oklahoma City Downtown Hotel

1 North Broadway Avenue
Oklahoma City, OK 73102

(405) 235-2780

395 Room Hotel

www.marriott.com

Our Hotel

Steps from Bricktown's wealth of dining and entertainment opportunities, our hotel taps into the pulse of Oklahoma City, placing guests in the center of it all. Thoughtfully appointed guest rooms and suites provide an inspiring backdrop to work and play; Chesapeake Energy Arena is moments away, plus we offer a direct connection to the Cox Convention Center. However guests elect to spend their time in the city, make use of our ample amenities, including a well-equipped fitness center, a spacious outdoor pool and several dining destinations. Block 23 showcases modern American cuisine served in an exuberant setting, while Aria Lounge presents elevated bar food and craft cocktails. With over 20,000 square feet of flexible venue space, our hotel is also an enlightened choice for conferences at Cox Convention Center or other special events in downtown OKC.