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Residences Concierge

Posted March 30, 2021

The Ritz-Carlton, Boston
Boston, MA
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About This Job

JOB SUMMARY

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.

Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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About this Employer

The Ritz-Carlton, Boston

10 Avery Street
Boston, MA 02111

(617) 574-7100

193 Room Hotel

www.ritzcarlton.com

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Experience a luxury hotel in the heart of downtown Boston 

Conveniently located on Boston between the Boston Theater District and the Financial District, The Ritz-Carlton, Boston is front and center to all of the excitement and activity of downtown Boston. The hotel is a sanctuary of modern urban luxury in the heart of one of the nation’s most historic cities. The property features:

  • 193 well-appointed contemporary guest rooms, including 43 suites, many with dramatic skylines and Boston park views
  • Exclusive Club Level Lounge with dedicated concierge and various culinary offerings
  • The Equinox Sports Club Boston is directly connected to the hotel: 100,000-square foot luxury sports and fitness complex designed to fulfill your every fitness need. Recognized as the finest sports and fitness complex in the world, The Sports Club/LA features more than 40 different sports and fitness options under one roof, offering the most popular and progressive facilities, services and programming combined with personalized service in an atmosphere of unprecedented comfort and convenience.
  • Access to The Spa at Equinox Sports Club Boston which offers a variety of facials, massages, body treatments, beauty services and treatment packages
  • The Avery Bar in the hotel lobby is a sleek and sophisticated bar and lounge that features specialty cocktails and a selection of small plates
  • The hotel's fine dining restaurant, Artisan Bistro with its modern and elegant design features fresh, seasonal dishes, daily specials and unique signature items
  • $1 million art collection
  • Stylish and sophisticated Ballroom overlooking Boston
  • Pet friendly
  • AAA Five Diamond Award Recipient
  • Conde Nast Traveler 'Top 100 U.S. Hotels'

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.