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3rd Shift Shuttle Driver/Security for Hotel Campus

Posted January 6, 2021

Residence Inn Louisville Airport
Louisville, KY

About This Job

Position: Shuttle Driver/Security

Position Scope:  

Provide guests with safe transportation between assigned stops.  Provide security to the hotel campus.  Also provide accurate hotel and community information too.

Qualification Standards:

Will require good communication.  Will need to be organized, flexible and outgoing  Must have a good driving record and a good driving record and valid driver license appropriate to the vehicle.  Must also be able to assist guest with luggage and packages.  Must be able to operate a handicap lift and assist guests with disabilities.


  • Assist guest with luggage and other packages.
  • Through knowledge of hotel staff, service and hours of operation.
  • Identify guests by using appropriate title and names.
  • Must maintain a consistent schedule for departing to the different stopping points
  • Must maintain daily log and submit it to the proper office at the end of the day.
  • Greet guests in a respectful, friendly manner
  • Keep the vehicle clean and free of debris.
  • Provide security for all 4 properties on campus.
  • Notify the General Manager when the vehicle needs repair or washing.
  • See the vehicle has sufficient levels of gas and oil to maintain good running conditions.

Key Result Areas:

  1. Building Sales
  2. Knowing your Job
  3. Controlling Cost
  4. Life Safety
  5. Time Management
  6. Security
  7. 100% Satisfaction
  8. Obey Traffic Laws
  9. Key Control
  10. Satisfying our Guest
  11. Having a Winning Attitude
  12. GSRS Ratings
  13. Positive Attitude
  14. Guest Recognition
  15. Professionalism
  16. Knowledge of Hotels
  17. Sense of Urgency
  18. Knowledge of Area
  19. Conscientious
  20. Eye Contact
  21. Caring
  22. Efficiency
  23. Team Player
  24. Handles Guest Complaints
  25. Flexibility
  26. Meet/Exceed Guest Expectations
  27. Attendance
  28. People Skills
  29. Appearance
  30. Punctuality
  31. Friendly towards Guest/Associates


  1. Keep up-to-date all current information regarding your department, as well as other departments.
  2. Attend all Department and General Meetings.
  3. Know all emergency and safety procedures for the hotels.
  4. Never give out any guest or associate information.
  5. Maintain the cleanliness and neatness of the van as well as, the parking lots and all the hotels.


About this Employer

Residence Inn Louisville Airport

700 Phillips Lane
Louisville, KY 40209-1328

(502) 363-8800

120 Room Extended Stay

Our Hotel

The Residence Inn Louisville Airport offers ideal accommodations for business or extended stays in Louisville. While with us, enjoy great amenities and spacious suites 50% larger than traditional hotel rooms. Our Louisville airport hotel offers studio, one and two-bedroom suites with separate living, eating and sleeping areas, fully equipped kitchens with all of the pots, pans and place settings you need as well as luxurious bedding. Enjoy complimentary hot breakfast buffet daily, weekday social hour with food and beverages (Mon-Wed), as well as complimentary airport shuttle to/from the hotel. Stay fit with our 24-hour fitness center and in our outdoor pool and spa.