Posted March 7, 2021
Harrah's Cherokee Casino Resort
The Table Games Service Supervisor supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery.
Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Total Return awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets.
Job Essential Duties and Responsibilities
Establish and endorse the business objectives, ethics and values of Harrah’s Cherokee Casino Resort in accordance with the Code of Commitment and Mission, Vision and Values
Serve as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication
Establish self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company
Provide appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
Counsel, guide, coach, evaluate, and instruct assigned personnel in the proper performance of their duties, using positive recognition and corrective coaching to motivate personnel
Monitor and evaluate performance of assigned team of dealers and daily pit staff to ensure they are adhering to all applicable state and federal regulations, the requirements of their job descriptions, and Company policy and procedures
Use independent judgment to issue or recommend employee discipline when violations are observed, and to issue or recommend awards for exemplary employee performance
Participate and provide recommendations in the hiring, performance evaluation, and termination processes
Make and change assignments as business needs dictate based on assessment of the skill, experience, and temperament of dealers and other staff
Prepare and coordinate the periodical performance review of assigned personnel
Alert Casino Manager to potential safety problems
Maintain key security
Display a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area
Remain alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and escalates when appropriate
Change cards/dice
Open and close games
Verify fill slips, credit slips, and markers pertaining to games in the assigned area
Settle disputes that arise from guests in the Table Games area, referring those at a pre-determined threshold or a certain degree of difficulty to Table Games Manager
Ensure dealers are delivering the highest quality of guest service
Take ownership and accountability of all table games overseen, lead team to provide excellent gaming experience for guests
Handle and intervene when problems or differences between Table Games employees and gaming guests arise and provides assistance, problem resolution and service recovery, if necessary
Assure guest development by: 1) interacting with guests, 2) modeling interactive skills with guests and fellow employees
Ensure that team members clearly understand and are held accountable for their performance expectations
Prepare and coordinate the periodical performance review of assigned personnel
Demonstrate excellent facilitator skills in resolving conflicts between different points of view
Manage labor, supplies and other expense items in a manner consistent with company strategy
Responsible for, or actively participates in, the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
When assigned to the Poker Room, is responsible to assist department management in the efficient operation of all Poker tables including accounting and administrative functions
Maintain a working knowledge of all local jurisdictional gaming laws, liquor laws and table games and poker regulations
Adhere to regulatory, departmental and company policies/procedures in an ethical manner
Minimum Qualifications
High school diploma or GED required
BSBA degree from an accredited educational institution preferred
Two to five years casino experience with direct dealing with the game(s) contained in assigned pit area required
One year supervisory experience required
Proficient in Blackjack and at least 1 other major game (Craps, Roulette, or Baccarat) required
Must demonstrate the following essential knowledge and skills
Must possess excellent customer relations, leadership and communication skills
Documented ability to comply with regulatory issues and follow detailed procedures
Extensive knowledge of casino rules, regulations, and Internal Control Procedures
Documented supervisory and leadership skills
Extensive knowledge of casino rules, regulations, and Internal Control Procedures
Strong interpersonal skills (including handling volatile situations)
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Ability to learn required interaction with CMS and Caesars Rewards systems
Neat, professional appearance with excellent personal hygiene
Physical, Mental and Environmental Demands
Must be physically mobile with reasonable accommodations
Must be able to maneuver to all areas of the casino
Must be able to stoop, bend, reach, kneel, twist and grip items
Must be able to respond to visual and aural cues
Must be able to read, write speak and understand English
Must be able to attend to multiple tasks simultaneously
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including second hand smoke
Must be able to work up to 60 hours per week, if business demands require
Must be able to work a flexible schedule including weekends, evening and holidays
$2,000 Relocation ~ $2,000 Hiring Bonus
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All applicants must be able to demonstrate their US work authorization during the employment verification process.
1,108 Room Casino
